Associate Analyst, HR Shared Services

Orlando, United States

Job Description

JOB OVERVIEW:

The Associate Analyst, HR Shared Services is responsible for the design, automation, process engineering and implementation of varied HR Shared Services, including conducting analytics such as cost trending, competitive market and utilization. Delegates and leads administrative work to others in order to execute the program specifics on a day-to-day basis. Shared Services include the company car program, relocation services, reward/recognition programs and other administrative functions across HR. Leads the design, production and analysis of monthly, quarterly, and ad-hoc reports and dashboards. Serves as the lead partner with various vendors engaged in our programs as well as across multiple HR functions, including compensation, benefits, payroll and the brand HR teams.

ESSENTIAL DUTIES AND RESPONSIBILITIES (Other duties may be assigned):

Relocation Benefit Design and Management

Manage all components of the program including re-design, competitive market analysis, automation, cost trending, vendor management, and active consulting with the relocating employee as well as HR and Leadership.
Enable a concierge experience for the employee by ensuring efficient and seamless process from start to finish.
Provide budgetary analysis, variance reporting, and input for operating budgets related to relocation services. Analysis will be by management level, brand, and by service offered.
Strategically manage business relationship with relocation service providers establishing strong business relationships with vendors that ensures consistent successful service levels with the most effective cost structures.
Continuous evaluation of program design and processes to ensure competitive, yet financially balanced, benefit that is administratively efficient and simple for the relocating employee and leadership.

Company Car Administration

Manage vendor (Wheels) to ensure contract obligations are adhered to and service levels are met.
Ensure the proper and efficient administration including new driver set-up, terminations, maintenance of cars, and handling escalated issues by closely monitoring and directing the work of HR Shared Services Specialist.
Review and analyze monthly invoices; directs the processing of invoices for payment.
Project manage monthly replacement cycles ensuring that the vendor is meeting or exceeding delivery performance targets while continuously improving processes.
Develop/maintain vendor performance metrics and reporting.
Lead the imputed income process including developing driver communication, follow-up, calculation, and submitting files to the payroll team.
Prepare reconciliations and accruals for insurance and provide estimated annual spend.
Monitor compliance (tolls, fuel, recalls, etc.) through reporting and escalate violations.
Actively seek out efficiencies through new program design, automation and vendor management

HR Shared Services Data Analytics

Responsible for identifying, analyzing, and evaluating data and reports, providing feedback, insight, and recommendations on changes and improvements.
Design new tools and dashboards to help manage program costs, increase process efficiencies, and improve the employee experience.

Other

Ensure all policies and procedures are well documented, performing occasional internal reviews, and identifying compliance issues.
Provide support as needed to other areas (Darden Dimes, Personnel Records, etc.) within the HR Shared Services Team.
Provides support on other projects and initiatives, as requested.

REQUIRED TECHNICAL SKILLS:

Minimum of two years of professional experience in human resources, payroll, or administration
Strong computer & technology skills
Highly proficient with Excel, Word, PowerPoint and Visio
PeopleSoft and BMC HR Case Management Experience
Ability to think critically in order to prevent problems, create automation and process efficiencies across all of HR Shared Services

EDUCATION AND EXPERIENCE:

-Bachelor’s degree in Business preferred or the individual should have 3 - 5 years of relevant experience. -Vendor management experience

Excellent verbal and written communication skills
Restaurant experience a plus
Interact professionally with all levels of the organization as well as outside vendors and partners
Handle sensitive information in a confidential manner with high integrity and discretion
Ability to work independently with limited supervision and determine when to elevate an issue to his/her manager
Strong desire to learn new skills

OTHER KEY QUALIFICATIONS:

Ability to think innovatively and be curious
Ability to demonstrate a strong sense of urgency, handle multiple tasks, balance priorities, and meet competing deadlines; superior organizational skills
Demonstrated team orientation, willingness to work with others in a team environment, working towards team goals
Exceptional teamwork and interpersonal skills; enjoys working with multiple customers; is enthusiastic, positive, and customer oriented professional
Ability to anticipate, respond to, and exceed customer needs and act on customer feedback with a sense of urgency
Demonstrated ability to produce accurate work product and strong detail orientation

#LI-DNP

#LI-Hybrid

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