Associate - Billing & Receivables

This role is based in Muscat, Oman.

About the Role

The Associate – Billing & Receivables supports day-to-day billing operations, receivable tracking, and financial documentation activities within ZOI. The role assists in maintaining accurate billing records, supporting invoice preparation, monitoring payments, and ensuring financial documentation is maintained in accordance with internal finance procedures.

Responsibilities

• Assist in preparing and issuing customer invoices in accordance with approved billing instructions and contractual terms.
• Maintain accurate billing records and ensure invoices and supporting documentation are properly filed and tracked.
• Support verification of billing information, service activation details, and billing triggers before invoice generation.
• Assist in identifying billing discrepancies and escalate issues to the Manager – Billing & Receivables.
• Maintain and update records of outstanding invoices and customer payment status.
• Support follow-up on pending payments and assist with collection tracking activities.
• Assist in reconciling received payments against issued invoices and billing records.
• Escalate overdue payments or unresolved discrepancies to the Manager – Billing & Receivables.
• Prepare supporting documentation required for vendor or intercompany payment processing.
• Maintain organized records of payment documentation, invoices, and financial correspondence.
• Assist in responding to basic payment or invoice-related queries from internal teams or vendors.
• Assist in maintaining accurate records of commercial orders and billing triggers within internal systems or CRM platforms.
• Support coordination between finance, sales, and operations teams to ensure billing information is accurate and complete.
• Assist in verifying service delivery details required for billing and financial processing.

Education / Certifications

• Bachelor’s degree in Finance, Accounting, or a related field.
• Relevant internships or academic exposure to financial accounting, billing operations, or financial systems is an advantage.

Experience

• 1–2 years of experience in finance, accounting, billing operations, or administrative finance roles.
• Experience working with financial systems, billing platforms, or ERP tools is an advantage.

Knowledge / Technical Skills

• Good understanding of billing, invoicing, and receivables processes.
• Basic knowledge of finance and accounting principles, particularly invoice validation, payment tracking, and reconciliation support.
• Ability to maintain accurate financial records and organize supporting documentation with attention to detail.
• Good working knowledge of Microsoft Excel (e.g., data entry, sorting, filtering, basic formulas, reconciliation support).
• Familiarity with ERP, billing, or CRM systems (Zoho or similar platforms is an advantage).
• Ability to identify basic billing discrepancies and escalate issues in a timely manner.
• Good numerical accuracy and attention to detail when handling invoices, payment records, and financial data.
• Ability to coordinate effectively with finance, sales, operations, and procurement teams to validate billing information.
• Basic understanding of document control and record maintenance for financial transactions and correspondence.

Equal Opportunity Statement

At ZOI, we are committed to diversity and inclusivity in our workforce. We encourage applications from all qualified individuals.