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Associate, Business Analyst - Core

JOB SUMMARY:

Community Federal Savings Bank (CFSB) is a full-service payments, lending and banking provider that delivers global financial services through a personal approach. CFSB offers a full range of banking services including ACH settlement services, pre-paid card issuance, and retail banking. In addition to serving our general customer base, we also service various types of money service businesses and FinTech companies.

The Business Analyst will support the bank by analyzing business needs, identifying opportunities for improvement, and facilitating the implementation of effective solutions. This role involves collaboration with various stakeholders to ensure that business processes are efficient and aligned with the bank's objectives. The Business Analyst will ensure that requirements are accurately transcribed into user stories or business requirements templates and will help support the refinement and testing of product deliverables. This position also serves as a stepping stone to a Product Owner role and will provide exposure to product development and management.

We are seeking a motivated and results-driven professional to join our team in a role that offers the flexibility to work fully remote in select states or in a hybrid model based in New York.

Responsibilities:

Requirements Gathering: Engage with stakeholders to gather and document business requirements, ensuring a clear understanding of their needs and translating them into actionable user stories or business requirements documents
Process Improvement: Assess business processes and requirements to recommend improvements to enhance efficiency, reduce costs, and improve service quality
Documentation: Create detailed documentation, including business requirements documents, user stories, acceptance criteria, and process flows
Stakeholder Communication: Facilitate communication between technical teams and business units to ensure alignment on product goals and deliverables
Training and Support: Provide training and support to end-users on new systems or processes, ensuring smooth adoption
Testing and Validation: Collaborate with QA teams to develop test plans and validate solutions
Regulatory Compliance: Ensure that all processes and solutions comply with banking regulations and standards

Knowledge, Skills, and Abilities:

Strong analytical and problem-solving skills
Excellent communication and interpersonal skills
Knowledge of banking operations, regulations, and compliance
Familiarity with Agile methodologies and product management frameworks
Experience with business process modeling tools
Certification in Business Analysis (e.g., CBAP) or Agile (e.g., Certified Scrum Product Owner) is a plus.

Education, Training, and Experience:

Bachelor’s degree in Finance, Business Administration, Information Technology, or a related field
4+ years of experience as a Business Analyst, preferably in the banking or financial services sector

About Community Federal Savings Bank (CFSB)

Community Federal Savings Bank (CFSB) is a federally chartered bank founded in 2001 and headquartered in New York City. CFSB has focused on providing superior service and added value to clients though a solid understanding of relationship banking. We offer a full range of services, including loans, bill payments, card services, internet banking, and merchant processing.

We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, military and/or veteran status, or any other Federal or State legally-protected classes.

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