Associate Consultant SAP Application Support

Associate Consultant - Application Support -

Work Experience: 0 to 1 years

Location: Riyadh

Role & Responsibilities:

• Good to have knowledge on SAP Tax & Revenue Management.
• Should be able to monitor and assigning tickets using remedy ticketing tool, handling initial level of queries from clients on emails, responding to emails
• Should have worked on Support Incidents & Work orders.
• Ready to work in a rotational 24 x 7 shift schedule.
• Should take ownership of the assigned work, should be assertive and coordinate well with members within and outside the team.
• Conduct root cause analysis for recurring issues and major incidents.
• Develop and implement permanent fixes or workarounds to prevent problem recurrence.
• Create and maintain knowledge base articles (KBAs) and documentation for common solutions.
• English communication skills should be good.
• Ability to multitask and manage multiple deliverables at the same time.
• Ability to work in a team environment, effectively interacting with others.
• Must be result oriented, and demonstrate a can-do attitude – adaptability, flexibility, and resourcefulness.
• Ability to understand business processes from a customer perspective.
• Ability to independently handle client communication/interaction (over Zoom/Teams calls and emails).
• Educational Qualifications: Should be BE/BTech in Computer Science, Information Technology, Electronics & Communication or Graduation / Degree Holder