Associate-CX Analytics & VOC Insights

Key Responsibilities:

• Manage and analyze customer feedback data (NPS, VoC) across multiple channels to identify trends and improvement opportunities.
• Maintain dashboards, ensure data accuracy, and collaborate with external agencies for research and analytics.
• Prepare CX performance reports and partner with cross-functional teams to drive data-driven decisions.
• Integrate VoC insights with business KPIs and support ongoing CX initiatives and product strategies.

Requirements:

• Bachelor’s degree in Business Analytics, Computer Science, Statistics, Marketing , or related fields.
• 1–2 years of experience in Data Science, Customer Experience, Market Research, or Data Analytics.
• Experience in managing or coordinating with external data/research agencies is a strong plus.
• Strong analytical and problem-solving skills, with the ability to translate data into actionable insights.
• Proficiency in Excel, Power BI, Python, and data management systems.
• Strong attention to detail and commitment to data accuracy.
• Excellent communication and reporting skills.