Associate Director – Ads Operations

Who are we and what do we do?

ShareChat (https://sharechat.com/about) is India's largest homegrown social media company, with 200+ million monthly active users across all its platforms, including Moj, a leading short video app which was launched in a record 30 hours.

Founded in October 2015, with a vision of building an inclusive community that encourages & empowers each individual to share their unique journey and valuable experiences with confidence. We are spearheading India's internet revolution by building products through world-class AI & tech to evangelise the content ecosystem for India in regional languages.

We believe in complete ownership of problem-solving while committing to speed and integrity in everything we do. We place the utmost importance on user empathy & strive to work towards creating a world-class experience for them every day. Join us to drive how the next billion users will interact on the internet!

What You’ll Do?

Operational Leadership

• Lead end-to-end advertising delivery and operational execution across managed and self-serve advertisers.
• Ensure accurate, timely, and reliable execution of campaigns, maintaining strong adherence to SLAs and workplace practices.
• Oversee campaign setup, pacing, delivery optimisation inputs, advertiser support, reporting, and incident resolution.
• Maintain high operational rigour through structured workflows, defined quality checks, and governance processes.
• Drive a consistent, high-quality advertiser experience through timely communication and issue management.
• Manage daily throughput for performance-focused advertisers, including agency-led and niche categories.

Business & Revenue Ownership

• Own end-to-end post-sales ad delivery and execution, ensuring accurate pacing, fulfilment of commitments, and delivery reliability across all advertiser segments.
• Own revenue reporting, leakage control, utilisation efficiency, and funnel performance improvements across managed and self-serve channels.
• Drive growth of performance marketing revenue across all operational channels through high-quality delivery and optimisation inputs. Collaborate with Sales on demand projections, advertiser trials, new category exploration, and delivery feasibility for upcoming campaigns.
• Build operational stability and consistency to support advertiser retention, repeat business, and long-term revenue expansion.

Process Excellence & Audit Governance.

• Design and implement scalable processes for campaign delivery, reporting, audits, and workflow management.
• Lead audit readiness, compliance reviews, policy adherence, and risk management across operational activities.
• Ensure high reporting accuracy and maintain low policy or creative violation rates.

Cross-Functional Alignment

Collaborate closely with:

• Sales: campaign delivery alignment, troubleshooting, and advertiser performance expectations.
• Product & Engineering: issue resolution, feature gaps, experimentation support, platform improvements.
• Finance: billing accuracy, monthly/quarterly reconciliations.
• Legal: contract renewals, operational notices.
• Sales Strategy: operational forecasting and readiness.
• Content & Design: creator/content support and creative needs.

Act as the primary point of contact for Sales across product, engineering, finance, and content queries, ensuring swift closure and clarity.

Strategic Programs & Improvements

• Lead operational experiments to improve performance, scalability, and advertiser outcomes.
• Define and manage operational roadmaps for automation, efficiency improvements, and long-term scalability.
• Identify systemic gaps and drive initiatives to improve delivery reliability, throughput, and operational quality.

Who are you?

• 7–11 years of experience in digital advertising operations, adtech, or scaled revenue operations.
• Proven experience managing large-scale advertiser workflows and collaborating closely with Sales teams.
• Strong understanding of ad delivery systems, performance management, and digital advertising operations across managed and self-serve models.
• Proficiency with analytics tools such as Superset, Looker, BigQuery, and widely used industry dashboards.
• Strong skills in Excel/Sheets and CRM tools; SQL knowledge is an advantage.
• Demonstrated ability to work across Product, Engineering, Sales, Finance, and other cross-functional stakeholders.
• Strong ownership, analytical thinking, structured communication, and the ability to handle high-pressure escalations.
• Bachelor’s degree in Engineering, Business, or a related discipline preferred.

Where will you be?

Bangalore [Hybrid setup]