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Associate Director - Advocacy Team
Cleveland, United States
POSITION TITLE: Associate Director – Advocacy Team
DEPARTMENT: Advocacy
REPORTS TO: Director - Community Systems
CLASSIFICATION: Regular, Full-time
FLSA STATUS: Exempt
POSITION SUMMARY
The Associate Director of Advocacy co-manages the day-to-day operation of the Cleveland Rape Crisis Centers. To ensure all survivors and co-survivors of sexual violence and human trafficking in CRCC’s service area have immediate, access to trauma-informed support, education, crisis stabilization, and follow-up services. This position leads a team providing survivor support.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Supervise members of the Advocacy team and team leaders as needed, assure that program and staff achieve set goals, provide professional development to build resilience and prevent burnout
- Create and facilitate strong relationships with outside community organizations, network, and hold responsibility for relationship management
- Complete data collection, data entry, and required reports and other related administrative paperwork in accordance with program timelines and standards.
- Serve as an active member on coalitions and multidisciplinary teams such as law enforcement and assistant prosecutors
- Educate medical, law enforcement, and social services professionals about best practices in working with survivors, act as an educational resource, and provide support to mental/physical health personnel and the Cuyahoga, Lake, Geauga, and Ashtabula communities
- Interview, hire, orient, and train, new staff
- Conduct yearly performance evaluations of direct reports
- Review, edit, and sign off of supervisees’ documentation within the timeframe established by CRCC
- Participate as the agency liaison to community collaborations.
- Planning and scheduling staff training. will schedule a monthly meeting with the Director of Community and System.
- Responsible for hiring, training, supervision and performance management of Team Leader staff
- Responsible for leading staff professional development efforts through training, supervision, and quality assurance
- Establish and monitor performance objectives, provide administrative supervision in accordance with CRCC policies and procedures; complete timely performance evaluations; and assist in recruitment, hiring, and development of the team.
- Identify and promptly respond to staff debrief needs to mitigate the impact of vicarious trauma
- Ensure that programs and staff achieve set goals
- Hold staff accountable for adhering to CRCC’s policies and procedures
- Co-facilitate regular monthly team meetings with department Associate Directors and Team Leaders
- Ensure coverage
- Increase client access to services through the coordination of transportation or language access, if needed
- Engage in routine quality assurance reviews of services provided
- Monitor documentation to ensure integrity in service delivery
- Support the Director of Community and System in data analysis and program development
- Quality improvement activities
- Assign cases to staff, ensuring equity amongst the team
- Network closely with other agency staff for the purpose of coordination of care and developing efficient
- procedures for getting new clients into services
- Maintain and analyze statistics for grant reporting and program efficiency
- Assist Director-Community Systems with SART for the 4 counties: Cuyahoga, Geauga, Lake, and Ashtabula
- Assist with duties related to being a staff member at the Cleveland Rape Crisis Center, such as assisting with events and other duties as assigned by the Director of Advocacy and Systems and the Chief Program Officer
- Coordinate with technical assistance and CRCC’s Director of Program Initiatives to achieve set project deliverables as assigned. Examples of programs include: (Saki ,Later in Life, and Office of Juvenile Justice and Delinquency Prevention.
- Build and foster open and positive relationships as well as ongoing trainings with the Child Advocacy Center teams, law enforcement, prosecutors, probation/parole, victim advocates, and other SART members and professionals while promoting best practices for sexual violence investigations
- Organize and coordinate multidisciplinary team case reviews.
CONTACTS/REPORTING
- CRCC Clients (direct)
- CRCC Staff
- Various Community Partners and Agencies
- Hospitals, Police Departments, Shelters (e.g. homeless, domestic)
SUPERVISORY RESPONSIBILITIES
- Team Leaders
- Advocate
FINANCIAL RESPONSIBILITIES
- None
EDUCATION, EXPERIENCE, LICENSES, CERTIFICATIONS
- Bachelor's degree in criminology, psychology, public health administration, or social services
- 3 years of experience in a related field (e.g. advocacy, mental health, crisis intervention)
- 2 years of supervisory experience
- Previous experience in the operation of a 24/7 program preferred
- Valid driver’s license and reliable transportation
- May consider an equivalent combination of education, experience, and/or training to meet the essential functions of the position
KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES
- Demonstrated knowledge of trauma, sexual violence, mental health, and substance use
- Demonstrated knowledge of cultural diversity and working with a wide variety of populations
- Ability to manage and prioritize multiple and simultaneous requests for services
- Possess a high level of comfort with client databases and overall data management
- Must be able to work collaboratively with community members and staff, communicate effectively, organize complex ideas, be action-oriented, and demonstrate a strong commitment to provide expert-level care to individuals seeking services
- Demonstrated ability to schedule a 24/7 operation including design of shifts
- Proficient in MS Office (Word, Excel, PowerPoint, Outlook)
- Ability to use electronic database/s (e.g. Apricot) and videoconferencing tools (e.g. Zoom, MS Teams)
- Ability to operate software programs related to crisis text and chat line
- Ability to use third party scheduling software for transportation and software for interpreters
Core Competencies for All Employees
- Committed to the mission of CRCC to serve survivors and prevent sexual violence
- Must have the ability to build relationships; collaborate internally and externally; and communicate effectively with diverse audiences, both verbally and in writing
- Demonstrated knowledge of cultural diversity and how intersectionality contributes to specific systemic oppression and discrimination
- Ability to maintain confidentiality
- Handle confidential and sensitive information with discretion, integrity, and restraint
- Respectful of others; interacts with tact and sensitivity
Core Competencies for Client Facing Employees
- Ability to assess the needs of clients under emotional stress, de-escalate situations involving elevated clients, and identify appropriate initial response plans. Remains calm and reassuring in crises and responds appropriately.
- Comfort with and sensitivity to needs/expectations of clients and professionals with varied ethnic, socioeconomic, and philosophical perspectives
- Ability to be resilient
- Basic understanding of trauma informed care
WORK ENVIRONMENT/CONDITIONS
- Typical office environment
- Community-based locations (e.g. hospitals, police departments)
EQUIPMENT TO BE USED
- Typical office equipment (phone, computers, copiers, etc.)
TYPICAL PHYSICAL & MENTAL DEMANDS
ADA SPECIFICATIONS (Physical demands that must be met in order to successfully complete the essential functions of the position, with or without an accommodation)
- Ability to speak, hear, see and use computer and other office related equipment
- Ability to stand, sit, and lift up to 15 lbs.
- Ability to travel nationally, regionally and locally
Mental Demands that may be an inherent part of one’s position at CRCC
- Hearing and processing stories of sexual violence from survivors of various ages
- Understanding the symptoms of vicarious trauma and knowing how to minimize its impact
- Using supervision to appropriately process feelings of burnout, countertransference, and vicarious trauma
SCHEDULE/LOCATION
- In order to meet the needs of CRCC, this position requires work to be performed at any of CRCC locations and at locations within the community
- Work is performed onsite at a CRCC location as required, and may be performed remotely (i.e. at home) the balance of the time with supervisor approval
Typical schedule is Monday through Friday, 9:00 am to 5:00 pm. In addition, the incumbent may be required to work outside of normal working hours/days
This position description is not intended to be a complete list of all responsibilities, duties, or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of CRCC.
Furthermore, this position description does not establish a contract of employment and is subject to review and change at any time, with or without notice, in accordance with the needs of the Center. In addition to the requirements for this position, all employees are expected to become familiar with and uphold the Center’s Vision, Mission, Core Competencies, Guiding Principles, and Standards of Conduct.
Furthermore, this position description does not establish a contract of employment and is subject to review and change at any time, with or without notice, in accordance with the needs of the Center. In addition to the requirements for this position, all employees are expected to become familiar with and uphold the Center’s Vision, Mission, Core Competencies, Guiding Principles, and Standards of Conduct.
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