Associate Director, Hospitality (short-term)

Wasserman operates at the epicenter of sports, music and entertainment, serving talent, brands and properties on a global scale. Our brands and properties division works with iconic brands and rights holders, supporting business growth through all marketing disciplines. We're a trusted partner to every major league, team and venue, building meaningful connections between brands, properties and fans.

Headquartered in Los Angeles, Wasserman's presence spans 28 countries and more than 70 cities, including New York, London, Abu Dhabi, Amsterdam, Hong Kong, Madrid, Mexico City, Toronto, Paris and Sydney. For more information, please visit www.teamwass.com .

Job Overview

• Role Type: Full-time, fixed-term employment
  

We are seeking a dynamic, polished and client-facing World Cup Executive Concierge to deliver exceptional white glove support to organizational leadership for the upcoming FIFA World Cup. Acting as a contracted extension of the Unilever team, this role requires the utmost professionalism and attention to detail, as it involves managing a wide range of personalized services – from complex travel and hospitality arrangements to high-touch, last-minute requests. The role combines luxury hospitality with meticulous logistical coordination to ensure an exceptional, seamless experience for senior leaders and VIP stakeholders. The ideal candidate is proactive, solution-oriented and thrives in high pressure, fast-paced environments.

Due to the nature of event delivery, this role requires the ability to work flexible hours, including evenings and weekends, as required by event schedules. This role will also need to be present in the Unilever offices a minimum of 2 days a week.

What You’ll Do

• Act as a subject matter expert on corporate event management, hosting, hospitality, and relative industry knowledge

• Provide high-level, white-glove concierge services to executives, C-suite members, and VIP clients

• Serve as the single point of contact for C-suite executives before, during, and after events, ensuring personalized and elevated service

• Draft and manage guest communications (briefs, itineraries, KYBYG’s)

• Manage all logistical aspects of the executive guest experience, including travel arrangements, hotel accommodations, dining reservations, and on-site support

• Coordinate premium hospitality experiences, including private transport, match or event access, exclusive networking events, and leisure activities

• Build trusted relationships with senior executives and their support teams to understand preferences, priorities, and sensitivities

• Provide real-time problem-solving and VIP issue resolution, ensuring no disruption to the guest experience

• Ensure all interactions and arrangements reflect the highest standard of professionalism and brand representation
  

What We’re Looking For

• 5+ years of experience in luxury hospitality, executive concierge, or senior-level guest relations, preferably supporting C-suite

• Bachelor’s degree in hospitality management, business, or a related field preferred

• Strong project management skills with the ability to manage multiple tasks and deadlines simultaneously

• Exceptional interpersonal and communication skills

• Impeccable attention to detail and ability to anticipate the needs of discerning guests

• Comfortable operating in high-stakes environments with VIPs, CEOs and global corporate partners

• Self-starter requiring little to no supervision to meet and carry out concierge responsibilities

• Experience in major international events (e.g., FIFA World Cup, Olympics, Cannes, etc.) is a plus

• High level of initiative, interpersonal skills, and ability to work well independently and in a team environment

• Demonstrated strong problem-solving skills with the ability to remain calm under pressure

• Proficiency in Microsoft Office applications with extensive expertise in Microsoft PowerPoint and Excel

• Demonstrated flexibility and adaptability by taking on varied responsibilities beyond the core job description, supporting cross-functional needs and contributing to evolving priorities

Wasserman does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.