Associate Director of eCommerce/DTC

Position Summary: This position is responsible for Terlato’s eCommerce and custom platforms, both public-facing and internal. This position will lead the eCommerce needs for the information technology department via collaborative relationships with the business and our partners. The ideal candidate will have a deep knowledge of the many aspects of the direct-to-consumer (DTC) development lifecycle including but not limited to production setup, best practices, eCommerce/DTC, and custom development. This position is also responsible for managing the development and maintenance of our various Brand websites.

Position Responsibilities:

• Build and maintain web-based environments for the enterprise
• Maintain the operations of all web systems to ensure availability and security
  • Build and maintain Salesforce application environments
  • Build and maintain Drupal application environments
  • Partner with our Point-of-Sale software provider
  • Work with third-party vendors and consultants on developing solutions
  • Troubleshoot and resolve any IT service issues related to the job space
  • Partner with the business to design & develop sites that can be used across our marketing and DTC areas
  • Partner with the infrastructure team to troubleshoot and resolve network or security related issues
  • Ensure compliance with the Americans with Disabilities Act (ADA) in all relevant environments
  • Understanding of privacy regulations, fraud prevention, and compliance with ADA standards
  • Leverage optimization techniques to maximize the efficiency of all systems
  • Additional duties as assigned

Qualifications:

• BS in Computer Science or equivalent experience
• 7+ years experience of web development language, custom coding, and theming
• Knowledge of DNS management.
• Knowledge of eCommerce Platforms Salesforce a plus
• Knowledge of Drupal a plus
• Knowledge of CSS, Java Script, and PHP
• Scripting experience
• Familiarity with REST & Json
• Knowledge of Email authentication protocols (DMARC, DKIM, etc.) eCommerce experience a plus
• Understanding of SEO, SEM, email marketing, and UX/UI best practices
• Understanding of AI
• Reports to Chief Information Officer

Personal Skills and Qualities:

• Strong logical and analytical thinker
• Team player and a team builder
• Strong verbal and written communication skills and ability to be comfortable discussing systems with business users
• Attention to detail
• Able to find root causes of problems and quickly determine efficient solutions
• Can anticipate risks and mitigate in the moment
• Ability to manage many different jobs and meet deadlines
• Comfortable under high-stress and exhibits poise and focus