Associate Director of Technology & AI Operations

Associate Director, Technology & AI Operations

Job Description

About TAP

Founded in 2012, The Acceleration Project (TAP) empowers under-resourced small business owners with high-impact strategic, financial, operational, and marketing support. We have served over 11,000 small business owners and touched more than 100,000 lives nationwide, unlocking economic mobility, job creation, and long-term growth.

As TAP scales toward ambitious 2030 goals, strong digital infrastructure, clean data, and practical AI implementation are essential to our impact.

About the Role

TAP is seeking a detail-oriented, proactive, and mission-driven Associate Director, Technology & AI Operations, to strengthen and scale our digital infrastructure.

Reporting to the Senior Director of Technology, this role serves as a cross-functional systems operator - ensuring that TAP’s technology stack, CRM, data infrastructure, and AI workflows effectively support Growth, Service Delivery, Talent, and Operations.

This is a hands-on role with increasing strategic exposure. You will both maintain core systems and implement improvements that drive efficiency, data quality, and scalable impact.

This is a full-time, remote-first position (40 hours/week; 4 days/week considered), with occasional in-person meetings and events in the NYC metro area. TAP promotes a flexible, trust-based work culture, with an expectation of responsiveness within 24 hours.

What You’ll Gain

• Direct ownership of TAP’s digital platforms and technology stack
• Practical experience implementing AI-powered workflows in a mission-driven organization
• Exposure to cross-functional strategy across Growth, Programs, Talent, and Operations
• Mentorship and growth into broader technology leadership
• A front-row seat to mission-driven work supporting small business owners nationwide

Key ResponsibilitiesDigital Infrastructure & Systems Operations

• Own and optimize TAP’s digital technology stack, ensuring stability, integration, and documentation across platforms - Mailchimp, Wix, Qgiv,Register.com, Google Workspace, and related tools
• Help maintain TAP’s core digital tools (Salesforce, Monday, Zoom, Lattice) by handling day-to-day updates, configuration, and troubleshooting under the guidance of the Senior Director of Technology
• Implement improvements in coordination with the Senior Director of Technology to improve workflows, reduce manual processes, and increase operational efficiency
• Maintain and enhance TAP’s website, ensuring strong user experience, SEO/AEO best practices, and Google Analytics monitoring of traffic and performance to inform ongoing improvements.
• Support digital marketing operations, including list management, segmentation, and campaign infrastructure
• Provide structured onboarding and ongoing systems support for staff

CRM, Data Integrity & Reporting

• Help maintain high standards of data hygiene, accuracy, and security across systems in alignment with TAP’s privacy, IT, and AI governance policies
• Support CRM optimization efforts, including deduplication, segmentation, tagging, and data architecture improvements
• Support cross-platform data integration initiatives (e.g., Salesforce, Mailchimp, community platforms)

AI & Automation Implementation

• Help implement practical AI-powered workflows aligned with TAP’s AI roadmap and governance policies
• Configure and maintain AI-enabled tools using automations in no-code/low-code platforms, with oversight from the Senior Director of Technology
• Identify high-impact use cases where AI can safely increase efficiency and data quality
• Operationalize documentation, access controls, and training materials to ensure responsible AI use
• Track performance and adoption of AI initiatives to ensure measurable value and share with the Senior Director of Technology

Qualifications

• Bachelor’s degree required; advanced degree a plus
• 2–4 years of experience in technology operations, CRM systems, data management, or digital infrastructure
• Experience working with cloud-based systems and SaaS tools
• Working familiarity with AI concepts, Python, and comfort with CSV/JSON, SQL fundamentals
• Ability to clearly communicate technical concepts to non-technical audiences
• Strong organizational skills and ability to manage multiple priorities
• Proactive, adaptable, and comfortable operating in a scaling organization
• Passion for TAP’s mission and commitment to equity and inclusion

Compensation & Benefits

• Salary: $55,000–$65,000, commensurate with experience
• Generous PTO
• 10 paid holidays + 2 floating holidays
• Office closure between Christmas and New Year’s
• Health and dental insurance
• 403(b) retirement plan

How to Apply

Submit your resume and cover letter to careers@theaccelerationproject.org with the subject line: Associate Director of Technology.

In your cover letter, please respond to the following:

• Why are you interested in this role and TAP’s mission?
• Describe a time you proactively improved a workflow or digital process (with or without AI). What was your thought process, and what did you learn from the experience?
• What excites you about growing your career in technology operations?

Please include three professional references.

Deadline: February 28, 2026

TAP is an equal opportunity employer committed to equity, inclusion, and expanding opportunities for historically under-resourced communities. We strongly encourage applications from candidates of all backgrounds.

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Work Location: Remote