Associate Director, Tech Support Analyst

United States - Tennessee

Information Technology (IT)

Group Functions

336834BR

Nashville

Full Time

UBS Business Solutions US LLC is seeking an Associate Director, Tech Support Analyst in Nashville, TN.

Are you an innovative thinker? Are you focused on the details, even when under pressure? Do you enjoy delivering enhanced change capabilities across a range of business functions?

We’re looking for an Associate Director, Tech Support Analyst to:

• Develop and execute software tests to support user interaction and key business processes. Provide hands-on application technical support.
• Direct hands-on technical troubleshooting of company proprietary and third party products such as Oracle, Unix, Java-Spring, Azure, Jenkins, Git, AppDynamics, Splunk, Kafka and others.
• Coordinate global escalation point for support issues. Handle disaster management and recovery services functions.
• Establish and enforce production readiness criteria to ensure development teams build fit-for-purpose applications before production begins. Monitor problem management, change and release planning, deployment, and post implementation testing.
• Coordinate capacity management and testing, environment planning and management, and identification and removal of end-of-life technology thereby promoting SRE/Dev-Ops culture.

Qualified Applicants apply through SH-ProfRecruitingcc@ubs.com. Please reference 001450. NO CALLS PLEASE. EOE/M/F/D/V. #LI-DNI

We are open to applications from career returners. Find out more about our program on ubs.com/careercomeback.

Diversity helps us grow, together. That’s why we are committed to fostering and advancing diversity, equity, and inclusion. It strengthens our business and brings value to our clients.

You’ll be working in the Tech support team in Nashville, TN.

Education & Experience Requirement

• This position requires a Bachelor's degree or foreign equivalent in Engineering (any), or related field of study plus five (5) years of experience in the job offered or as a Web Project Lead, System Engineer, or related occupation.

Alternate Education & Experience Requirement

• The employer will alternatively accept a Master's degree or foreign equivalent in Engineering (any), or related field of study plus three (3) years of experience in the job offered or as a Web Project Lead, System Engineer, or related occupation.

• Position requires experience with the following:
• technical troubleshooting of third party products such as Kafka; Oracle and MS-SQL; Unix
• Java Spring; Jenkins
• Git; AppDynamics
• Splunk; Kafka;
• Cloud technologies including Azure, Dockers, Azure monitoring, Terraform, ADO pipelines, and Kubernetes
• Ververica, Confluent; AutoSys

UBS is a leading and truly global wealth manager and the leading universal bank in Switzerland. We also provide diversified asset management solutions and focused investment banking capabilities. Headquartered in Zurich, Switzerland, UBS is present in more than 50 markets around the globe.
We know that great work is never done alone. That’s why we place collaboration at the heart of everything we do. Because together, we’re more than ourselves. Want to find out more? Visit ubs.com/careers.

The indicative gross base salary for this role is USD 120000 /annum in Nashville, TN.

At UBS, we know that it's our people, with their diverse skills, experiences and backgrounds, who drive our ongoing success. We’re dedicated to our craft and passionate about putting our people first, with new challenges, a supportive team, opportunities to grow and flexible working options when possible. Our inclusive culture brings out the best in our employees, wherever they are on their career journey. And we use artificial intelligence (AI) to work smarter and more efficiently. We also recognize that great work is never done alone. That’s why collaboration is at the heart of everything we do. Because together, we’re more than ourselves.
We’re committed to disability inclusion and if you need reasonable accommodation/adjustments throughout our recruitment process, you can always contact us.

UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.