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Associate Engineer I - Customer Liaison

India

Asteria Aerospace Ltd is a full-stack drone technology company providing actionable intelligence from aerial data.

We develop deeply customized drone solutions for government and enterprise customers using our in-house hardware design,

software development, and manufacturing capabilities. We have been a trusted partner to provide long-term and quality-focused drone products

& services to the defense & homeland security, agriculture, oil & gas, energy & utilities, telecommunications, mining, and construction sectors.

Our drone solutions protect borders and facilities, improve farm yields, inspect critical assets, and monitor construction sites using the power

of aerial intelligence. Asteria Aerospace is a subsidiary of Jio Platforms Ltd, which is a majority-owned subsidiary of Reliance Industries Ltd.

If drones excite and inspire you, we would love to have you as a part of our growing team of change-makers. Don’t simply watch the latest tech unfold, be a part of creating the future with us!

Our Values

1. Take Charge

2. Build Trust

3. Thrive Together

4. Pursue Excellence

5. Focus on Quality

Role Overview:

The Customer Care Operator will be the first point of contact for customers who use Asteria Aerospace drones. This role involves answering calls, recording customer issues, providing basic troubleshooting help, and passing on complex issues to the technical support teams. The operator should have an awareness of drones and a basic understanding of engineering terms, so that customer issues can be understood clearly and explained correctly.

Key Responsibilities:

Answer customer calls and respond in a professional and friendly manner.
Record details of customer issues, complaints, or requests in the system.
Provide basic troubleshooting support to customers for simple problems.
Understand and use common drone-related and engineering terms when speaking with customers.
Forward technical or complex issues to the right support team.
Follow up with customers to update them on the status of their issue.
Keep records of all calls, resolutions, and escalations.
Share customer feedback with the support and product teams.

Qualifications & Skills:

Graduate in any discipline (technical background preferred).
Awareness of drones and basic understanding of engineering concepts/terminology.
Good communication skills in English and local languages.
Basic computer knowledge (MS Office, email, data entry).
Ability to listen carefully and respond with patience.
Problem-solving attitude and willingness to learn more about drone technology.
Previous experience in a call centre or customer care role is an advantage.