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Associate - HRO - Offer Management_US
JOB_REQUIREMENTS
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Responsibilities:-
- Manage end-to-end processing tasks including reviewing documents, activating profiles, offer letter creation and raising support tickets
- Coordinate post-orientation steps for new hires
- Communicate professionally via email and respond promptly to internal and external queries
- Perform quality checks and self-audit work to maintain high accuracy
- Collaborate with clients to understand expectations and deliver accordingly
- Support team quality by reviewing peer deliverables for accuracy
- Resolve queries independently using available documentation and guidelines
- Handle multiple tasks efficiently and meet all assigned deadlines
- Create and share reports as and when required.
- Demonstrate a customer-focused approach in all tasks
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Work effectively with a diverse team across locations
- Collaborate with team members to enhance overall performance and ensure adherence to quality standards
- Provides support identifying and eliminating errors, fostering zero-defect culture
- Engages in continuous professional development to stay updated on best practices, industry standards, and quality methodologies
- Demonstrates strong interpersonal and communication skills to effectively manage relationships with team members and clients
- Strong interpersonal people management skills & client management skills.
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Exercises sound decision-making and strategic thinking to recommend actionable plans that drive quality improvements and align with organizational goals
- Responds promptly and thoroughly to requests, findings, and communications
- Effectively manages multiple tasks ensuring timely completion with accuracy
- Ensures 100% adherence to deadlines for reports, audits, and process evaluations, maintaining compliance with SLAs and organizational standards
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Meets 100% of external deadlines.
- Bachelor’s degree (required)
- 1–2 years of experience in HR Operations, specifically in offer management (preferably for the US region)
- Familiarity with HR administrative processes, ATS, and HRIS tools
- Proficiency in MS Office (Word, Excel) and Adobe Acrobat
- Strong verbal and written communication skills
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Experience in creating and handling Excel reports
- Working on offer management
- Reporting
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HRIS application exposure
- US Offer Management process
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