Openkyber

<div>Job Title - Team Lead (Operations)
Location - Detroit Metropolitan, MI (Onsite)
Contract Long term
Roles and Responsibilities:
<ul><li>Primary point of contact for technical teams.</li>
<li>Maintain all Standard Operating Procedures (SOP) approved by the client.</li>
<li>Maintain ServiceNow Workflows, Forms, Data.</li>
<li>Conduct weekly Team Meeting.</li>
<li>Conduct monthly Management meetings</li>
<li>Service Level Analytics and Reporting.</li>
<li>Track and Report on Customer Survey.</li>
<li>Provide Standard Monthly Analytics and Reporting as available.</li>
<li>Provide Escalation guidance and review.</li>
<li>Identify and Assign Level 1 Scripting Updates.</li>
<li>Identify and Assign Tier 0 Support Updates in ServiceNow knowledge base.</li>
</ul>For applications and inquiries, contact: hirings@openkyber.com</div>

Associate Intelligence Operations Analyst

Join Openkyber and explore exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.