Associate Manager, Clinical Nursing (RN)

Program: Nursing

Department: Health Services

Reports to: Nurse Manager

Status: 100%, Full-Time, Exempt, Regular

Probation: 180 days

Benefits: Medical, Dental, Vision; also including Life Insurance, Long-Term Disability, Employee Assistance Program, and a 403(b) Retirement Plan

Center’s Mission:

Building a world where LGBT people thrive as healthy, equal, and complete members of society.

DEPARTMENT SUMMARY: As the nation’s largest and most experienced provider of LGBT medical and mental health services, we help LGBTQ people lead healthier, happier lives, by keeping their minds and body well. All services are free or at a low cost. We’re also one of the few Federally Qualified Health Centers in the nation with providers who specialize in primary care for LGBTQ people and with a research team working to advance the care and treatment of people in our community.

JOB SUMMARY: The Associate Manager, Clinical Nursing (RN) provides leadership and oversight to Nursing Coordinators (RNs) and LVN Care Coordinators, ensuring high-quality patient care and compliance with regulatory standards. Key responsibilities include supervising staff, managing clinical operations, maintaining adequate staffing and supplies, and supporting staff development. The position oversees quality improvement efforts, participates in audits and policy development, and collaborates with other Health Services leaders to maintain a positive clinical environment.

ESSENTIAL FUNCTIONS

Leadership & Oversight

• Provide direction and guidance to Nursing Coordinators (RNs) and LVN Care Coordinators
• Collaborate with Health Services leadership to align nursing programs with patient care and regulatory standards
• Ensure adequate staffing levels and clinical coverage to meet care and compliance needs
• Oversee supply management related to patient care, including ordering and inventory of medications, equipment, and supplies
• Maintain a positive clinical environment in partnership with supervisors and other managers

Staff Management & Development

• Lead human resources functions for direct reports, including performance feedback and evaluations
• Develop and implement staff training to meet continuing education, contract, and team development goals
• Ensure clinical staff practice within defined scopes of practice
• Conduct or participate in regular team meetings to support communication and staff engagement

Quality & Compliance

• Provide Quality Management oversight across Health Services divisions and applicable Center areas
• Participate in the Quality Risk Management Committee and ensure timely monitoring and reporting
• Contribute to or lead special project teams to address quality or operational concerns
• Participate in audits and support preparation of corrective action plans
• Ensure policies and procedures comply with regulatory, licensure, and contractual standards

Policy & Procedure Management

• Participate in Nursing Unit Level Policy and Procedure Committee to maintain current documentation
• Ensure staff understand and adhere to updated policies and procedures
• Maintain documentation to ensure compliance with Center policies and external requirements

Organizational Engagement

• Attend Center and Health Services meetings as required
• Perform other duties as assigned

QUALIFICATIONS

• Knowledge of or experience working with the LGBTQ community and familiarity with issues of particular relevance to LGBTQ people
• A passion for the Center’s work and its mission to make the world a better place for LGBTQ people
• Current California RN license required
• Current AHA CPR certification
• Minimum of three years of experience in direct patient care, preferably in an ambulatory care setting
• Experience in outpatient nursing management preferred
• Working knowledge of infectious diseases, e.g., HIV/AIDS, STIs, and state/ federal reporting requirements
• Basic working knowledge of care coordination and navigation throughout the managed care process i.e., prior authorization, specialty care coordination, patient assistance program
• Strong communication, organizational, and interpersonal skills with a high level of attention to detail
• Proficiency with Microsoft Office, Electronic Health Records, and other software systems
• Ability to be self-motivated and dedicated to initiating and completing complex tasks
• Ability to handle multiple tasks, be detailed oriented, and maintain strict confidentiality of medical information
• Able to work well independently with minimum supervision
• Bilingual skills, a plus (English/Spanish fluency preferred)
• Demonstrated ability to work effectively with people of diverse races, ethnicities, nationalities, sexual orientations, gender identities, gender expression, socio-economic backgrounds, religions, ages, English-speaking abilities, immigration status, and physical abilities in a multicultural environment

The Los Angeles LGBT Center is an Equal Opportunity Employer and is committed to fostering diversity within its staff. Applications are encouraged from all persons regardless of their race, color, ancestry, national origin, sexual orientation, gender identity and expression, sex, pregnancy, childbirth and related medical conditions, religion, disability, age, military or veteran status, including status as a victim of domestic violence, assault or stalking, genetic information (including family medical history), political affiliation or activities, medical or health conditions, and marital status.

The Center requires that all staff working in Health Services clinical site locations receive the most up-to-date Influenza vaccinations and strongly recommends that staff also receive the latest COVID-19 vaccine. Staff not working at any of the Center’s clinical sites are encouraged to receive the latest COVID-19 and Influenza vaccines but are not required to do so. For more information, please contact jobs@lalgbtcenter.org.