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Associate Manager – Operations
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Beghou brings over three decades of experience helping life sciences companies optimize their commercialization through strategic insight, advanced analytics, and technology. From developing go-to-market strategies and building foundational data analytics infrastructures to leveraging artificial intelligence to improve customer insights and engagement, Beghou helps life sciences companies maximize performance across their portfolios. Beghou also deploys proprietary and third-party technology solutions to help companies forecast performance, design territories, manage customer data, organize, and report on medical and commercial data, and more. Headquartered in Evanston, Illinois, we have 10 global offices.
Our mission is to bring together analytical minds and innovative technology to help life sciences companies navigate the complexity of health care and improve patient outcomes.
We are hiring a results-driven and proactive Associate Operations Manager to lead and streamline operational, administrative, and facilities functions across our India offices — with a primary base in Hyderabad and oversight for Hyderabad and Bangalore. This is a non-client-facing role that requires regular collaboration with US-based teams, ensuring consistency, compliance, and efficiency in delivery support and back-office operations.
This role includes full accountability for procurement, vendor lifecycle management, SOP governance, and multi-site operations administration.
We'll trust you to:
- Pan-India Delivery Operations
- Oversee daily operations supporting technology and consulting teams across Hyderabad and may require extending support to Pune and Bangalore offices.
- Monitor staffing logistics, onboarding/offboarding, team utilization, and internal resource movements.
- Support for various operational tasks, including documentation, reporting, and communication with internal teams.
- Support for Travel Management Pan India, Events management / Guest Management, Corporate Tie-Up with Hotels/ Service Providers, etc.
- Provide operational continuity and issue resolution support across delivery units.
Admin & Facilities Management- Manage site-level administration: front desk, supplies, housekeeping, maintenance, and space planning.
- Ensure infrastructure readiness and smooth functioning of all physical facilities.
- Lead business continuity preparedness, safety procedures, and office upkeep.
Procurement & Vendor Governance- Own procurement and lifecycle management of assets (IT/HR/Admin)
- Drive the onboarding and management of IT/HR/Admin/Legal/Accounting/Staffing vendors, ensuring compliance with contractual SLAs and procurement policies.
- Drive vendor negotiations, service-level reviews, and renewals to optimise cost and delivery performance.
- Maintain accurate IT asset tracking and enforce accountability for device allocations and returns.
- Manage invoice processing, verification, and clearance in coordination with the finance team.
- Track operational expenses and ensure alignment with the allocated budget.
- Handle service requests, maintenance issues, and monitor the performance of vendors responsible for office facilities.
SOP Development and Governance- Develop, maintain, and enforce Standard Operating Procedures (SOPs) for operations, procurement, facilities, onboarding, and resource coordination.
- Ensure all SOPs align with Beghou’s policies, audit requirements, and best practices.
- Conduct regular SOP training and awareness sessions for team members and new hires.
- Periodically review and revise SOPs to reflect process improvements and compliance updates.
- Cross-Office & Global Coordination
- Coordinate with counterparts in the US on project support, staffing, reporting, and policy alignment.
- Act as a liaison between India operations and global support functions (HR, Finance, IT).
- Participate in global planning and sync meetings to ensure local execution meets international standards.
Operational Reporting & Process Optimization- Define and report on key performance indicators (KPIs): team utilisation, asset turnaround time, ticket resolution rates, vendor SLA adherence.
- Automate recurring reporting and tracking workflows using dashboards and templates.
- Continuously identify and implement process improvements in delivery support, procurement, and facilities.
Compliance & Risk Management- Ensure adherence to security policies, data protection standards, and asset compliance.
- Support audits (internal or external) related to operations, administration, or infrastructure.
- Proactively address risks through root cause analysis and preventive/corrective measures.
You'll need to have:
- Bachelor’s degree in business administration, or equivalent (MBA preferred).
- 10–12 years of experience in operations management or delivery support, ideally in consulting, IT services, or enterprise technology.
- Proven track record in:
- Multi-site office operations and admin oversight
- Procurement and negotiation for IT, HR, Administrative, and staffing requirements.
- Developing and managing SOPs
- Familiarity with task tracking tools (e.g., Jira, DevOps), dashboards (Power BI, Excel), and asset management systems.
- Strong communication, organisational, and stakeholder coordination skills.
Preferred Qualifications- Experience in managing facilities and vendors across India for global service delivery teams.
- Certifications: ITIL, Lean Six Sigma, or Facilities Management (FMP/CFM).
At Beghou Consulting, you'll join a highly collaborative, values-driven team where technical excellence, analytical rigor, and personal growth converge. Whether you're passionate about AI innovation, building commercialization strategies, or shaping the next generation of data-first solutions in life sciences, this is a place to make an impact!
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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