Associate Operations Support Trainer

Who We Are

For over 70 years, Glatfelter Insurance Group has believed in doing the right thing for our clients, agents, communities and associates. This founding principle has enabled Glatfelter to grow from the kitchen-table, one-man-operation as it began, to one of the largest managing general agencies in the U.S. with nearly 500 associates across the country, a distribution network of over 4,500 independent brokers and more than 30,000 clients. It is what drives us to innovate—the desire to deliver the best for our clients. Founded as The Glatfelter Agency, which is still in operation, the program basis of Glatfelter Insurance Group, Volunteer Firemen’s Insurance Services (VFIS), was founded in 1969. Throughout the years, Glatfelter has expanded to include specialized program business inclusive of public entities, educational institutions, healthcare facilities, and religious organizations. Glatfelter provides their insureds with comprehensive insurance solutions including property, casualty, life insurance, and more. In 2018, Glatfelter joined American International Group (AIG) and is now part of the AIG family.

About the Position

Glatfelter Insurance Group is seeking an Associate Operations Support Trainer in our Client Service Operations Department who will be responsible for the training function of newly hired and existing underwriting associates, as assigned. The position also assists in the development of curriculum and training materials in various formats necessary to effectively prepare underwriting associates to proficiently perform job responsibilities.

This position is required to be onsite at our Leader Heights, York, PA office.

Key Responsibilities

• Assists with the developments of curriculum and creation of training documentation for assigned areas.
• Updates and maintains training documentation for assigned areas.
• Tests systems to identify, analyze and provide creative solutions to issues/problems.
• Conducts training for newly hired associates to effectively perform their job responsibilities.
• Conducts refresher training and one-on-one training of GIG associates for continued development and effective performance of job responsibilities.
• Assigns and monitors quantity and quality of work for associates, as necessary for training being conducted.
• Continually evaluates training program(s) with Operations Support Trainer to determine if various program needs are being met.
• Assists with the development and implementation of new training methods such as video and remote, and continually seeks to evolve and refresh existing training program(s).
• Performs tasks for and/or assists Client Support Operations, as requested.
• Upholds the highest standards of customer satisfaction and service to GIG business units, and our external distribution network.
• Maintains confidentiality of information and disposes of material in approved manner.
• Contributes to the team effort by performing other assigned duties as needed.

What We’re Looking For

• High School Diploma and equivalent combination of education and work experience sufficient to perform the essential duties of the job.
• Aggressively work toward attaining Associate in Insurance (AINS) designation, or equivalent level course work.
• Minimum three (3) years property-casualty agency or company experience, with knowledge and understanding of manual rating skills preferred. Prior training experience preferred.

Technical Qualifications:

• Demonstrated understanding of Microsoft Word, Excel and Sharepoint for creation of procedures and training materials.
• Demonstrated knowledge using GIG and specific carrier systems and software preferred.
• Demonstrated problem-solving and analytical skills.
• Demonstrated ability to interact and communicate with a wide variety of people (internal and external) in an effective manner using reading, writing, speaking, and listening skills.
• Must be organized, detail-oriented, self-motivated, and able to meet strict deadlines.
• Must be flexible and adaptable to changing priorities and directions.
• Must be willing to travel occasionally.

Upon employment associate is required to:

• Complete the education requirements.
• Assists with the training of less experienced associates to develop knowledge and promote solutions to operations based problems.
• Must be willing to maintain and expand level of technical and professional skills.

Why Choose Glatfelter?

Glatfelter is honored to have been named a Best Place to Work in PA since 2005. We are proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. In addition to 17 paid holidays, (which includes a personal holiday and mental health and wellness day) we provide a variety of leaves for personal, health, family, and volunteer needs.

We believe in fostering our associates' development and offer a range of learning opportunities for associates to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible associates to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.

Equal Opportunity Employer

It has been and will continue to be the policy of Glatfelter Insurance Group to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At Glatfelter, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Glatfelter is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please contact Human Resources. Reasonable accommodations will be determined on a case-by-case basis.

Job Grade: 7