Associate Patient Service

• Communicating and coordinating with patient and the doctors.
• Managing calls and customer queries.
• Identify and assess customers’ needs to achieve 10/10 satisfaction rate.
• Error free billing (OP & IP) to be maintained.
• Build sustainable relationship and trust with customer
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions.
• Follow communication procedures, SOP*s guidelines and policies.
• Take the extra mile to engage customers.
• Ability to multi-task, prioritize, and manage time effectively.
• To carry out any other task assigned by higher authority.
• Sending daily/weekly/monthly reports as specified by department head.

Job Type: Full-time

Pay: Up to ₹23,000.00 per month

Benefits:

• Provident Fund

Education:

• Bachelor's (Required)

Language:

• Kannada (Required)
• English (Required)

Work Location: In person