Associate Product Support Representative

TransCore (TRN), a subsidiary of ST Engineering, is hiring an Associate Product Support Representative to join our team in Orlando, Florida.

Summary: Dedicated contract Product Support Representative, 24/7 operation. Provide customer service support, product support, via telephone, fax, online chat, and email for TransCore products and services. Manage customer information, provide account retention, and troubleshoot customer problems. Documents customer problems for customers in the Maintenance Online Management System (MOMS) and the help desk application. This responsibility includes ensuring service requirements are protected and accounted for in accordance with set standards.

Required Skills:

• PC literate; Windows, Microsoft Office,
• Troubleshooting skills, Customer service, good writing and verbal skills, data entry, communication, and mechanical skills,
• Shift work will be required based on operational needs. Able and willing to work in the 1st, 2nd or 3rd schedule as assigned.

Desired Skills:

• Familiarity with tolls system maintenance, repair, system administration but not required.
• Linux OS, A+, desired but not required.

Education:

• High School diploma or general education degree (GED) required.
• Post High School education preferred.

Language Skills:

• Ability to read and comprehend simple instructions, short correspondence, and memos,
• Ability to write simple correspondence,
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization,
• Reasoning Ability,
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.