Associate Proposal Manager

Role Overview: Associate Proposal Managers will support the mixed commercial sales team by managing proposal development for small-to-mid-sized business deals. Proposal development involves the creation of written responses to formal requests from prospective and current customers of Talkdesk, such as Requests for Proposal (RFPs), Requests for Information (RFIs), or Due Diligence Questionnaires (DDQs), all of which the Associate Proposal Manager would manage. In addition, Associate Proposal Managers would be expected to work alongside Proposal Coordinators to cover administrative tasks for full proposal managers and senior proposal managers depending on capacity. Such administrative tasks include importing questionnaires and briefing documents into Responsive, our RFP management tool; preparing first drafts of responses using materials from Talkdesk's content library; and performing proofreading and light copy-editing.

Key Responsibilities

• Proposal Administration
• • Use Responsive (formerly RFPIO) to dissect RFx documents and import questions and requirements into a collaboration workspace.
  • Run Responsive's "AI Draft" tool on new projects and review AI-generated responses for accuracy.
  • Proofread and copy-edit responses written by subject matter experts.
  • Complete other ad-hoc tasks as requested by Proposal Managers.
• Proposal Writing and Development
• • Use the Talkdesk Content Library to write first drafts of responses.
  • Research and compose net-new responses for corporate questions and requirements not covered by library content.
  • Export proposals from Responsive and perform formatting/desktop publishing for the completed proposal.
• Project Management
• • Drive the completion of due-diligence questionnaires, RFIs, and mixed commercial RFPs.
  • Lead proposal status meetings, including opportunity reviews, strategy reviews and readiness reviews.
  • Develop relationships with sales team members within the mixed commercial sales territory and provide support and insight into business development and the paper sales process.

Required Qualifications

• A bachelor's degree in writing, communication, marketing or business or four years of compensatory experience in a role that required writing.
• Strong interpersonal communication skills, with the ability to work with cross-functional teams.
• Self-starter mindset, able to quickly learn AI Large Language Model (LLM) tools: Gemini, ChatGPT, Perplexity, Claude etc.
• Strong writing, research, editing, and project management skills.
• Ability to collaborate effectively with technical and non-technical stakeholders.

Preferred Qualifications

• 1 year of experience in office administration, technical writing, or proposal management for SaaS, cloud, or enterprise technology companies.
• APMP Foundation certification or higher.
• Experience within a contact center in any capacity.
• Experience with sales training and enablement.
• Familiarity with compliance frameworks (e.g., SOC 2, HIPAA, GDPR) and enterprise security standards is a bonus.
• Demonstrated expertise in developing content for RFPs, RFIs, and information security questionnaires.
• Experience in using RFP tools such as Responsive, Loopio, Ombud, or other RFP software applications.

Pay Range (OTE): $70,000 - $105,000

Other Types of Pay: Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.

Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).

Retirement Benefits: 401(k) plan

Paid Time Off: Talkdesk offers an uncapped paid time off program, subject to manager approval and consistent with business needs.

Paid Holidays: Talkdesk offers 14 paid holidays each year.

Paid Sick Leave: Employees have uncapped paid time off, subject to manager approval and consistent with business needs.

Method of Application: Apply online.

Application Window: The application window is expected to close at least 5 days from the posting date. The application was posted on 1/7/2026

All questions or concerns about this posting should be directed to the Talent team at Talent@talkdesk.com.