Associate- Retail Credit- Banking

Job Description –Associate - Retail Credit OpsLocation: Offshore – EgyptBusiness Unit: Operations (OPS) – Retail Ops, Lending Ops, Secured LoansCategory: Business Analysis & Compliance
Submission : 4
Duration : 12 months

Job Purpose

The Loan Operations Associate will be responsible for verification, disbursal, servicing, and reconciliation of secured loan products, including Mortgage (Conventional & Islamic), SME/Loan Against Property, and Auto Loans. The role requires maintaining compliance with SOPs, ensuring accuracy in documentation, transaction execution, MIS reporting, and supporting business stakeholders.

Key ResponsibilitiesLoan Processing & Documentation

• Scrutinize and verify loan documents (KYC, application forms, offer letters, agreements, property documents, insurance policies, undertakings) for secured lending products.
• Prepare and update documentation checklists, record discrepancies, and raise exceptions.
• Execute loan disbursals in the system; ensure loan fields and financial postings are accurate.
• Forward cases to Checker for authorization following maker-checker controls.
• Issue LPOs (for Auto Loans) and process lien/release requests.

Loan Servicing

• Handle servicing requests such as settlements, postponements, rescheduling, due date changes, insurance switches, loan amendments, and issuance of release letters.
• Review customer documents, verify approvals, and ensure timely transaction execution.

Reporting & Reconciliation

• Maintain and circulate MIS trackers, deferrals, and insurance reports.
• Track externally assigned insurance policies and prepare monthly declarations for group insurance.
• Perform GL reconciliations and ensure nil exceptions within agreed timelines.
• Track system issues, escalate to relevant teams, and participate in UATs for automation/system changes.

Customer & Stakeholder Management

• Coordinate with onshore teams to meet SLA and TAT requirements.
• Ensure effective resolution of customer complaints.
• Maintain positive working relationships across teams and stakeholders.

Key Result Areas (KRAs)

• Accurate scrutiny and disbursement of secured loan products.
• Timely and error-free execution of servicing requests.
• Compliance with fraud prevention, TAT, SLA, and quality standards.
• Timely and accurate reconciliation and reporting.
• High levels of customer satisfaction and adherence to KPIs.

Knowledge, Skills & Experience

• Graduate with 1–3 years’ experience in banking operations.
• Strong knowledge of banking policies and credit parameters.
• Excellent analytical skills and attention to detail.
• Proficiency in MS Office (Word, Excel, PowerPoint) and MS Outlook.
• Strong interpersonal and communication skills.
• Ability to work under deadlines and resolve operational issues effectively.

Work Environment & Problem-Solving

• Handle day-to-day queries and assist team leads in issue resolution.
• Maintain quality standards with minimal errors.
• Analyze operational errors and implement improvements.
• Execute transactions within delegated authority and established policies.

Job Type: Contract
Contract length: 12 months

Pay: E£40,000.00 - E£45,000.00 per month

Experience:

• Retail Credit: 10 years (Required)
• Banking Operation: 10 years (Required)
• Mortgage: 10 years (Required)
• SME: 10 years (Required)
• Loan Against Property: 10 years (Required)
• Auto Loan: 10 years (Required)
• SOP: 10 years (Required)
• MIS Reporting: 10 years (Required)
• Banking Policies: 10 years (Required)
• Analytical: 10 years (Required)