Associate, Software and Implementation

WHO WE ARE

It's fun to work in a company where people truly believe in what they are doing. At Birge & Held, we are committed to bringing excitement and energy to the business of multifamily housing. We expect every employee within our organization to be a leader working in a collaborative environment towards a shared vision.

At Birge & Held, our employees have a Passion for People, demonstrate Leadership at Every Level, and are Always Learning & Innovating. Through these core values, we make our purpose a reality, “Investing in Communities to Transform Lives.”

POSITION OVERVIEW

Primary responsibilities of the Associate, Software and Implementation will include support of remote users of RealPage/Onesite and all on site property operations systems. This role will configure, troubleshoot, update, test, and enhance the software tools necessary to effectively support the company. The Associate, Software and Implementation will assist in a successful completion of the data migration process for all newly acquired properties and/or properties in transition. This person must have the experience and knowledge to manage timelines, coordinate with vendors, and communicate effectively with a diverse group of project members.

KEY RESPONSIBILITIES

• Maintain an internal ticketing system by completing site requests internally in a timely manner, delegating tickets to appropriate departments within Birge and Held for additional needs, or escalating to RealPage Platinum Support while maintaining Birge and Held policy and process.
• Assist in the maintenance of the SOP by adding, deleting, or modifying policies as changes occur to ensure accuracy of information.
• Trouble and repair software related issues while escalating hardware related issues to Birge and Held IT solutions (Sondhi Solutions).
• Assist the assigned Training Specialist to complete post migration items and troubleshoot errors during post migration true-up to ensure site accuracy
• Assist and implement post-closing Utility Expense Management and Resident Billing.
• Troubleshoot user access errors.
• Implement new client solutions applicable to Birge and Held as they come available from current or future software providers.
• Create a streamline approach to communicate software/system related changes or upgrades to all Birge and Held employees.

EDUCATION, EXPERIENCE, AND SKILLS

• Excellent communication skills are required to ensure clear communications with managers, employees, vendors and other professionals
• Flexibility to work across the portfolio
• Strong multi-tasking skills
• Able to give direction, adapt to change, establish relationships, build consensus, anticipate roadblocks, and work in a team environment
• Must be self-motivated and able to complete assigned tasks
• Exhibit strong attention to detail with strong emphasis on quality of work
• Able to perform at high levels in fast paced work environment and successfully adapt to changing priorities and work demand
• Able to think logically to troubleshoot, analyze situations, and make sound business decisions

• Must be proactive and self-motivated, resourceful with impeccable communication and leadership skills
• Ability to partner with senior leadership and property management teams in the execution of time sensitive data migrations
• Must have at least 1 year of OneSite experience
• Strong technological skills
• Outcome-oriented, results-focused with strong performance culture
• Sensitivity to confidential matters and information is required
• Bachelors Degree, or equivalent experience required
• At least 1 year of experience in Property Management industry

WHAT WE OFFER

• Maintain work-life balance with a flexible hybrid schedule and a generous paid time-off policy, including up to 20 days of PTO per year. In addition to traditional PTO, you’ll receive 14 holidays including a floating holiday and your birthday. Separately, if you’ve served in the military, you’ll receive Veterans Day as a paid day off.
• Make a difference in your community with 8 hours of Volunteer Paid Time Off (PTO) each year, giving you the ability to support a cause or organization of your choice.
• Take advantage of supportive leave benefits, including up to 3 weeks of paid parental leave and 6 weeks of paid childbirth leave.
• Boost your earnings with a performance-based bonus of up to 10% of your base salary, determined by your role and achievement in individual, departmental, and company-wide Key Performance Indicators (KPIs).
• Save on living expenses with exclusive employee discounts at Birge & Held properties.
• Prioritize your well-being with a robust wellness program that supports your physical, mental, and emotional health. Enjoy up to $25 in monthly gym membership reimbursements and gain access to certified health coaches dedicated to helping you achieve your personal wellness goals.
• Access competitive dental, vision, and comprehensive medical plans to ensure you and your family receive the care you need, along with convenient online tools to help you manage your healthcare benefits with ease.
• Enjoy peace of mind today and tomorrow with a 401(k) plan that includes a competitive employer match.
• Receive automatic enrollment in the company paid basic life insurance policy with the opportunity to elect supplemental life insurance. With employment at Birge & Held you have the ability to elect additional ancillary benefit options including but not limited to, Long-Term Disability (LTD), Short-Term Disability (STD) and Critical Illness Insurance that provides extra protection against unexpected health challenges.
• Stay connected and equipped for success with a monthly phone stipend of up to $50 to help cover your mobile service costs.
• Grow your career through the support of a dedicated Talent Development team and a tuition reimbursement program. Whether you're building new skills, exploring new roles, or pursuing a degree, you'll have the resources and guidance to reach your full potential.
• Be part of an organization consistently recognized as one of the Top Workplaces in the USA, where your contributions are valued and celebrated.

Birge & Held is an Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce.