Associate - Student Success Officer

JOB001793

Associate - Student Success Officer

XYLEM LEARNING

1. Student & Parent Interaction • Conduct regular follow-up calls with students to track their learning experience and course satisfaction. • Collect structured feedback from parents regarding classes, services, and student progress. • Address student and parent concerns and escalate issues to the relevant academic or support teams. 2. Coordination & Activity Planning • Collaborate with course coordinators and in-charge teachers to plan and execute academic, co-curricular, and engagement activities. • Participate in weekly review meetings with in-charge teachers and the Category Manager. • Support smooth execution of centre-based and online academic initiatives. 3. NEST Exam Promotion • Create awareness among students about the NEST Exam and its benefits. • Drive student participation and ensure maximum registrations in line with assigned targets. 4. Student Categorization & Data Handling • Identify and categorize students eligible for the ISP Programme. • Maintain accurate and updated student records for ISP enrolments and participation. • Track student progress, performance, and participation across academic streams. 5. Student Conversion • Engage with students and parents to encourage progression into advanced programmes, including the ISP. • Convert eligible students into enrolments by effectively communicating programme value and benefits. • Achieve assigned student conversion and retention targets.

Head Office - Kozhikode

Kerala

India

24-30

2

NA