Associate Trainer- Pharmacist

Role & responsibilities :
The Associate Trainer will be responsible for delivering refresher sessions, floor coaching, and performance-improvement trainings for telecallers involved in substitution medicine sales. The role requires a pharmacist background, strong communication skills, and the ability to convert product/process knowledge into effective customer conversations.

• Conduct refresher and OJT trainings on substitution selling, customer handling, and call-quality improvement.
• Collaborate with Quality Analysts to identify error patterns and create targeted coaching plans.
• Ensure accurate and compliant medicine substitution as per doctors prescription, patient profile, and internal guidelines.
• Deliver product-related medical knowledge sessions to boost team confidence in substitutions.
• Provide 1:1 coaching for bottom-quartile agents and track post-coaching progress.
• Support new hire batches during nesting by reinforcing soft skills, sales ethics, and process adherence.
• Maintain training logs, feedback sheets, and progress reports to measure session effectiveness.
• Participate in call calibrations and suggest process improvements based on recurring challenges.

Required Qualifications

• B.Pharm / D.Pharm or equivalent pharmaceutical qualification (mandatory)
• 2-3 years of experience in telecalling, customer service, or sales within a pharma/healthcare environment
• Experience in substitution selling or generic medicine promotion (preferred)
• Strong understanding of drug categories, dosage forms, and brand generic mapping
• Excellent communication and interpersonal skills
• Ability to conduct engaging and motivational training sessions
• Proficiency in MS Excel, PowerPoint, and call-monitoring tools

Job Type: Permanent

Pay: ₹30,000.00 - ₹34,500.00 per month

Benefits:

• Provident Fund

Work Location: In person