Asst. Manager / Dy. Manager / Manager (Claims)

(Hiring for one of our clients)

We are hiring an Assistant Manager / Deputy Manager / Manager (Claims) on behalf of one of our clients in the insurance sector. The role is responsible for supervising branch-level operations related to claims management, payment controls, and reconciliation of claim payouts. The position requires close coordination with the Claims, Operations, and Finance Departments to ensure accuracy, transparency, and efficiency in claims processing and related financial activities.

Key Responsibilities1. Supervision of Claims & Compliance

• Oversee accounting and financial processes related to claim settlements.
• Review claim files to ensure all required approvals, supporting documents, and authorizations are in place prior to payment.
• Verify claim calculations, policy validity, and payable amounts in line with company guidelines.
• Ensure compliance with internal financial controls, audit requirements, and regulatory frameworks governing claim disbursements.
• Maintain accurate claim payment registers and ensure timely updates in the accounting system.

2. Preparation of Claim Schedules

• Prepare, review, and maintain detailed claim schedules covering approved claims, pending payments, and reconciliations.
• Consolidate claim data for monthly and quarterly reporting to Head Office Claims and Finance teams.
• Ensure claim schedules reconcile with ledgers, vouchers, and bank statements.
• Identify and report discrepancies, unusual transactions, or delayed settlements to management.
• Ensure timely submission of claim-related reports for internal review and audit.

3. Check and Control of Payments

• Implement and monitor strict controls over claims and branch-related payments.
• Verify payment requests against approved documentation and authorization limits.
• Review daily payment registers to prevent unauthorized or duplicate payments.
• Monitor payment trends and ensure adherence to budgetary controls and financial discipline.

4. Verification & Approval of Payments

• Review and authorize payment vouchers in line with approval hierarchies and financial limits.
• Verify accuracy of claim amounts, policy details, and beneficiary bank information before release of payments.
• Cross-check accounting entries for completeness and accuracy prior to final approval.
• Coordinate with internal and external auditors for verification of payment and claim records.

5. Banking Balance Reconciliation

• Reconcile daily and monthly bank balances with claim payout records.
• Ensure all claim payments via bank transfer or cheque are properly recorded in branch ledgers.
• Investigate and resolve discrepancies between bank statements and internal records.
• Prepare reconciliation reports for review by Finance Management.
• Maintain complete, transparent, and audit-ready documentation.

Key Skills and Competencies

• Strong analytical and reconciliation skills, particularly using MS Excel.
• Effective communication and coordination skills with internal teams and auditors.
• High level of integrity, confidentiality, and attention to detail.
• Ability to work independently and manage multiple priorities under deadlines.

Qualifications and Experience

• Education: Bachelor’s or Master’s degree.
• Experience: Minimum 5 years of experience in claims or policy servicing, preferably within the life insurance sector.
• Technical Knowledge:
• Strong understanding of claim accounting and payment processes.
• Knowledge of insurance claims compliance standards is a strong advantage.

Job Type: Full-time