Asst. Manager / Dy. Manager / Manager (Policy Service)

(Hiring for one of our clients)

We are hiring an Assistant Manager / Deputy Manager / Manager (Policy Service) on behalf of one of our clients in the insurance sector. The role is responsible for ensuring the smooth day-to-day functioning of branch-level policy servicing operations. This includes managing administrative systems, coordinating across departments, maintaining office discipline, and implementing company policies and procedures.

Key Responsibilities

General Administration & Branch Operations

• Oversee general administration, facilities management, and overall office upkeep.
• Ensure availability and efficient utilization of office supplies and resources.
• Coordinate with Head Office and other branches on administrative and operational matters.
• Monitor the performance of administrative staff and provide guidance and support as required.
• Ensure compliance with health, safety, and security standards within the branch.

1. Office Services

• Manage office maintenance, repairs, and service contracts (cleaning, security, etc.).
• Ensure proper functioning of utilities and office equipment.
• Liaise with vendors and service providers for timely delivery of goods and services.
• Oversee housekeeping, courier, transportation, and canteen services, where applicable.
• Supervise front-office operations, including reception and visitor management.

2. Policy Servicing

• Supervise policy servicing activities including renewals, endorsements, and policy updates.
• Ensure adherence to company regulations, service standards, and defined turnaround times.
• Provide administrative and operational support to the policy servicing team.
• Review service requests and resolve procedural or administrative bottlenecks.
• Coordinate with underwriting, claims, and customer service teams as required.

3. Verification & Approval of Payments

• Review and verify payment vouchers, bills, and supporting documents.
• Approve operational and petty cash expenses within approved limits.
• Coordinate with the Accounts Department to ensure timely processing of vendor and service payments.
• Maintain financial transparency and accurate records of branch expenditures.
• Monitor budget utilization and report deviations when necessary.

4. Communication & Correspondence

• Monitor and respond to official emails, telephone calls, and online queries.
• Ensure timely and professional communication with internal teams and external parties.
• Delegate inquiries to relevant departments and follow up for prompt resolution.
• Prepare and circulate administrative reports, updates, and official correspondence as required.

Key Skills & Competencies

• Strong organizational and multitasking skills.
• Excellent communication and interpersonal abilities.
• Sound understanding of administrative and operational procedures.
• Strong decision-making and problem-solving capabilities.
• High attention to detail, accuracy, and confidentiality.
• Proficiency in MS Office and office management systems.

Qualifications & Experience

• Education: Bachelor’s degree in Business Administration, Management, or a related field (Master’s degree preferred).
• Experience: Minimum 5–7 years of experience in policy servicing and administration, preferably within the life insurance industry.
• Proven experience in managing branch operations and administrative functions.

Job Type: Full-time