Asst Manager - Operations & Admin

Job Summary

The Branch Manager will be responsible for overseeing all administration and operations- related activities at the branch. This role requires a proactive leader who can effectively handle student escalations, ensure smooth coordination between departments, and maintain strong relationships with government officials and other external stakeholders.

Key Responsibilities

• Oversee day-to-day branch operations and administrative functions to ensure efficiency and compliance with company policies.
• Act as the primary escalation point for student concerns, ensuring timely resolution and maintaining high satisfaction levels.
• Coordinate and communicate effectively with various internal departments such as Academics, Sales, HR, Finance, and Facilities for seamless operations.
• Liaise with government authorities and local officials for necessary approvals, compliance, and institutional requirements.
• Ensure proper infrastructure management, including facility upkeep, safety, and vendor coordination.
• Monitor and maintain branch-level documentation, reports, and operational data.
• Supervise branch staff, ensuring adherence to company standards, discipline, and productivity goals.
• Implement and monitor operational processes to improve efficiency and service quality.
• Handle crisis management and provide immediate solutions to operational or administrative challenges.
• Support management in audits, compliance checks, and process improvements.
  
  

Required Skills & Competencies

• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict-resolution abilities, especially in handling student escalations.
• Proven experience in administration, operations management, or related areas.
• Ability to liaise confidently with government officials and external stakeholders.
• Leadership qualities with the ability to manage and motivate teams.
• Good organizational and multitasking skills.
• Proficiency in MS Office (Word, Excel, PowerPoint) and basic reporting tools.
  
  

Qualifications & Experience

Personality Traits:

• Bachelor’s degree in Management / Administration / any relevant field (Master’s preferred).
• Minimum 5–8 years of experience in administration, operations, or branch management roles.
• Experience in the education or training industry will be an added advantage.
• Confident, proactive, and approachable.
• Strong sense of ownership and accountability.
• Calm under pressure and solution-oriented.
  
  

Job Category: Training Operations

Job Type: Full Time

Job Location: Noida