Asst. Reservations Manager / Reservation Manager

Job Overview
We are seeking a dynamic and energetic Asst. Reservations Manager to lead our guest reservation operations and elevate the guest experience. In this pivotal role, you will oversee the reservation process, ensuring seamless bookings and exceptional customer service. Your leadership will drive efficiency, foster guest satisfaction, and uphold the highest standards of hospitality management. If you thrive in a fast-paced environment, possess excellent communication skills, and have a passion for hospitality, this is your opportunity to make a meaningful impact in a vibrant resort setting.

Duties

• Manage and oversee all reservation activities, ensuring accuracy and efficiency across multi-line phone systems and online booking platforms.
• Lead the reservations team by providing training, guidance, and support to deliver outstanding guest services.
• Coordinate with front desk, housekeeping, and other departments to optimize room availability and guest accommodations.
• Handle complex guest inquiries, special requests, and booking modifications with professionalism and enthusiasm.
• Maintain detailed records of reservations, cancellations, and guest preferences to enhance personalized service.
• Monitor reservation trends to forecast demand and assist in revenue management strategies.
• Uphold excellent phone etiquette and communication standards to ensure every guest interaction is positive and welcoming.
• Support night audit procedures related to reservations and guest accounts to ensure accuracy at all times.
• Foster strong guest relations by addressing concerns promptly and ensuring a memorable stay for all visitors.
• Collaborate with marketing teams on promotional offers or packages that boost bookings during peak seasons or special events.

Experience

• Proven experience in hospitality management with a focus on reservations or front desk operations within a hotel or resort environment.
• Demonstrated ability to lead a team effectively while maintaining high standards of customer service.
• Multilingual skills are highly desirable to serve our diverse clientele better; bilingual proficiency is preferred.
• Extensive knowledge of hotel management systems, multi-line phone systems, and reservation software.
• Strong understanding of guest services principles, hospitality best practices, and hotel operations.
• Experience handling night audit procedures related to reservations is advantageous.
• Excellent communication skills with an emphasis on phone etiquette and professional demeanor in guest interactions.
• Ability to work flexible hours including evenings, weekends, or holidays as required by the resort’s operational needs. Join us as a Reservations Manager where your leadership will shape memorable guest experiences! We are committed to fostering an inclusive environment that values hospitality excellence, teamwork, and innovation—making every day rewarding for both our guests and our team members.

Job Type: Full-time

Pay: AED6,000.00 - AED7,000.00 per month

Application Question(s):

• Are you currently working in Dubai hotels?
• Are you currently Holding the position of assistant reservation manager or reservation manager?

Experience:

• Dubai: 3 years (Required)