Asst Revenue manager (hospitality)

Job Summary
We are seeking a detail-oriented and experienced Assistant Revenue Manager specializing in hospitality to support our financial operations. T.Job Responsibilities: Reservation & Front Desk

• Customer Communication:
• Answer incoming calls from customers in a courteous and professional manner.
• Provide detailed explanations of available spa retail products and treatment packages.
• Assist clients in selecting the most suitable options based on their needs and preferences.
• Reservation & Booking Support:
• Call customers with active spa packages to schedule treatments in coordination with the concierge team.
• Reach out to retail customers to offer spa treatment options and book appointments as needed.
• Maintain accurate and up-to-date booking records in the system.
• Coordination & Collaboration:
• Liaise effectively with the concierge and front desk teams to ensure smooth and timely booking and service delivery.
• Follow up on customer requests or changes to appointments, ensuring all departments are informed.
• Front Desk Support:
• Occasionally assist with front desk duties, including guest check-in/check-out, handling payments, and addressing guest inquiries.
• Ensure the reception area is tidy, welcoming, and professionally managed at all times.
• Customer Experience & Service Quality:
• Maintain a high level of professionalism and service excellence in all customer interactions.
• Address and resolve customer concerns or direct them to appropriate staff when necessary.

Job Type: Full-time

Benefits:

• Paid time off

Work Location: In person