Asst. Store Manager

The Assistant Store Manager supports the Store Manager in the day-to-day operation of the store, helping lead a team of 10–30 employees while ensuring excellent customer service, strong sales performance, and a clean, safe, and welcoming environment. This position plays a key role in employee development, inventory control, food service operations, and maintaining company standards.

Key Responsibilities

Store Operations

• Assist in managing daily store operations and ensuring company policies and procedures are followed.
• Support the Store Manager in achieving sales, labor, and profitability goals.
• Open and close the store as needed.
• Maintain a clean, organized, and customer-friendly store environment.
• Ensure compliance with all safety, food safety, and regulatory requirements.

Leadership & Team Development

• Help recruit, train, coach, and develop team members.
• Lead by example and promote a positive work environment.
• Assist with employee scheduling to ensure proper store coverage.
• Monitor employee performance and provide feedback and coaching.
• Help resolve employee concerns and customer complaints professionally.

Customer Service

• Deliver outstanding customer service and ensure team members do the same.
• Resolve customer issues quickly and effectively.
• Promote company programs, loyalty initiatives, and special promotions.

Inventory & Merchandising

• Assist with inventory management, ordering, receiving, and stock replenishment.
• Monitor product levels to minimize out-of-stocks and shrink.
• Ensure merchandise displays and promotional materials are properly maintained.
• Conduct inventory counts and assist with inventory audits.

Food Service

• Ensure all food service areas meet company standards for quality, freshness, and cleanliness.
• Monitor food preparation, holding times, and food safety procedures.
• Maintain proper product levels and minimize waste.
• Train employees on food service procedures and sanitation standards.

Administrative Duties

• Assist with daily paperwork, cash controls, deposits, and reporting.
• Monitor labor hours and help manage payroll accuracy.
• Support store initiatives, contests, and company programs.

Qualifications

• High school diploma or equivalent required.
• 1–3 years of retail, convenience store, food service, or supervisory experience preferred.
• Strong leadership and team-building skills.
• Excellent customer service and communication abilities.
• Experience with inventory control and cash handling.
• Ability to multitask and work in a fast-paced environment.
• Basic computer skills and ability to learn company systems.
• Must be able to work flexible schedules, including nights, weekends, and holidays.