Assurance Service Engineer

• Basic troubleshooting, installation, maintenance and repair on designated equipment
• Planning and managing calls for self & regional engineer
• Performing Installation / operational / performance qualification
• Completing Preventive Maintenance and break down visits
• Performing re-calibration / re-validations
• Resolving under warranty complaints in stipulated time frame
• Under warranty spares replacement and submission of faulty for further QC analysis
• Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in timely manner.
• Maintaining daily communications with customer to ensure resolution and proper follow up
• Maintaining tools and test equipment and ensuring they are properly calibrated
• Utilizing the escalation process to resolve customer service delivery issues
• Identifying and participating in sales opportunities such as new contracts, contract renewals and system sales
• Working as a member of the local team to provide efficient service delivery to all accounts within assigned area
• The ability to carry a toolbox

The following qualifications are the minimum requirements necessary to successfully perform this role.

• Bachelor’s degree / Diploma (Instrumentation / Electrical / Electronics )
• 0-1 year experience
• Experience interfacing with both internal team members and external customers as part of a solution based service process
• Experience diagnosing and repairing Electronic equipment
• Experience troubleshooting and responding to customer concerns
• Proven record of being reliable and accountable for all aspects of their jobs
• Proficient level of computer skills including MS word, Ms Excel etc
• Excellent analytical, interpersonal and communication skills with the ability to communicate complex technical issues in an easy to understand manner
• Ability to work in developing, self -directed, entrepreneurial environment
• Resourceful, with the ability to work independently
• Strong time management skill
• Ability to adapt to changing circumstances
• Decision making, problem resolution and creative thinking skill
• Ability to multi-task activities with shifting priorities. Also to work productively in a pressurized environment
• Ethical, trustworthy

Job Types: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Provident Fund

Education:

• Diploma (Preferred)

Willingness to travel:

• 75% (Preferred)

Work Location: In person