ATG Consultant with support

Job Summary:

We are looking for an experienced ATG Application Support Engineer with strong expertise in Java/J2EE-based web applications, hybrid environments, and cloud-based application support. The ideal candidate will have a solid background in production support, performance troubleshooting, and monitoring, along with hands-on experience in ATG Commerce platforms and modern microservices architectures.

Key Responsibilities:

• Provide end-to-end production support for ATG-based e-commerce applications across Dev, QA, and Production environments
• Perform advanced troubleshooting, incident resolution, and root cause analysis (RCA)
• Analyze thread dumps, heap dumps, and performance issues (memory leaks, JDBC connections, session issues)
• Support application migration and operations in cloud environments (AWS/Azure/GCP)
• Monitor system performance and ensure high availability and reliability
• Work with Microservices (MSE) / Micro Frontend (MFE) architectures
• Collaborate with development teams for bug fixes, enhancements, and system improvements
• Utilize monitoring and logging tools for proactive issue detection
• Participate in on-call support and handle critical production incidents

Required Skills & Experience:

• Minimum 5+ years of experience supporting Java/J2EE-based web applications
• Strong experience with Oracle ATG (Web Commerce) platform
• Expertise in application support and operational troubleshooting
• Experience in Java performance tuning and profiling (thread/heap dump analysis)
• Strong knowledge of Apache Tomcat, JBoss (7.x) application servers
• Hands-on experience with monitoring tools such as:
  • AppDynamics (preferred)
  • Splunk (preferred)
  • New Relic, ExtraHop, vSphere, SolarWinds Orion
• Experience with traffic analysis and debugging tools (Wireshark, Fiddler, browser dev tools)
• Strong SQL and Oracle database knowledge with debugging capabilities
• Experience supporting applications in cloud platforms (AWS, Azure, or GCP)
• Hands-on experience with hybrid application environments
• Understanding of Microservices and Micro Frontend architectures
• Strong analytical, troubleshooting, and problem-solving skills
• Excellent communication and collaboration skills