AT&T Account Associate

Resilient Consulting can change the course of our client's marketing and sales process to make it even more successful and sustainable. Basic plans become essential services for the community when we apply direct communication, knowledgeable advice, and expert customer service. Our clients are nationally recognized for being the best in their field of technology and communication, continuously improving their products and services to provide the best options for our local region. We enjoy working with them and going above and beyond to assist them in their sales and business strategy.

Our team members have a wide range of knowledge, and whether you are an entry-level or senior member, you will work hand in hand with our clients to learn how their processes, products, and services work. AT&T Account Associates will have access to entry-level training that includes strategies for generating awareness, completing sales processes, and providing proper customer service. We are looking for a AT&T Account Associate who enjoys working collaboratively, improving marketing and sales strategy, has excellent communication skills, and always wants to create solutions.

Responsibilities of the Entry Level AT&T Account Associate:

• Achieve sales goals and customer engagement through direct introduction of products and services to the consumer base
• Review client protocol, qualifications, and promotions to present product information to existing and inquiring customers properly
• Satisfy customer questions by drawing on knowledge learned through entry-level AT&T Account Associate training about client products and services
• Utilize market trends and suggestions to find the best solutions to customer service issues, if and when they arise
• Attend entry-level training meetings and collaborations with executive management teams, Sales Representatives, and other AT&T Account Associates to master compliance protocol and sales strategy
• Assist management in developing and instructing entry-level representatives through organized game plans to ensure that they reach client engagement, sales, and customer service KPIs

Qualifications for the Entry Level AT&T Account Associate:

• High school diploma or equivalency is required
• Bachelor's or Associate's degree in Business, Sales, Marketing, or Communications strongly recommended
• 1-2 years of experience in a Sales, Customer Service, or related field is highly desirable
• Ability to properly implement training during interactions with consumers and client representatives in an appropriate and professional manner
• Commitment to working with other entry-level AT&T Account Associates and Representatives to achieve individual and team goals regarding customer loyalty, completing sales processes, and developing top-notch marketing strategies

Job Type: Full-time

Pay: $49,559.00 - $54,120.00 per year

Benefits:

• Employee assistance program

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Supplemental Pay:

• Bonus opportunities
• Commission pay
• Performance bonus

Work Location: In person