Authorizations Coordinator

About Intercare Therapy

Intercare Therapy, Inc. (ICT) provides evidence-based behavior therapy services that support individuals with autism and related disorders and their families. Our mission is to optimize the independence and quality of life of our clients and their families. We are committed to evidence-based practices, excellent customer service, and employee quality of professional experience. We strive to be the preferred service provider and referral partner to our funding sources as well as the employer of choice for behavior analysts in search of a long-term professional home.

About the Role

The Authorizations Coordinator is a vital member of our Intake and Admissions team, ensuring that client families receive timely treatment authorizations from their funding sources. In this role, you will build strong relationships with funding sources, drive the efficient approval of authorizations, and continuously look for ways to improve the process. This position reports to the Senior Manager, Intake and Admissions.

The Authorizations Coordinator reports to the Senior Manager, Intake and Admissions.

Hourly Rate: $22 - $24
Location: Remote

Job Type: Full-Time

What We Offer

• Comprehensive medical, dental, and vision insurance
• 401(k) retirement plan
• Paid time off and paid holidays
• Fully remote work environment
• Collaborative, supportive team culture
• Meaningful work that directly impacts children and families living with autism
• Opportunities for professional growth within a growing organization

What You’ll Do

Authorization Management

• Request initial and reauthorizations from funding sources, submit supporting assessment reports, and follow up to track and document approval status through to completion
• Enter authorizations into Central Reach and task the Caseload Planner for client launch
• Distribute completed assessment reports to client families upon funding source approval
• Track authorization expiration dates and proactively coordinate with the Clinical team to ensure renewals are completed without service interruption
• Oversee the interim authorization process, ensuring continuity of care during coverage transitions

Billing & Compliance

• Partner with Billing to resolve invoice rejections from insurance plans
• Collaborate with Contracting on billing issues or escalations
• Conduct regular billing audits for key funding sources

Communication & Coordination

• Coordinate communications between the Clinical team and funding sources as needed
• Cross-train and collaborate with the Intake and Admissions team to provide seamless coverage and support

What You’ll Bring

• Minimum 3 years of administrative and/or customer service experience
• Minimum 2 years of experience with commercial insurance (required; ABA or behavioral health experience a strong plus)
• Familiarity with ICD/CPT codes or medical billing terminology preferred
• Experience with Central Reach or similar practice management/EHR software
• Experience with Salesforce or similar CRM platform
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
• Exceptional organizational skills — able to manage many moving pieces without letting details slip
• Strong written and verbal communication skills; professional and courteous in all interactions
• Ability to collaborate effectively across clinical, billing, and administrative teams
• Strong data organization skills — able to compile information from multiple sources and communicate findings clearly to leadership and cross-functional teams
• A genuine passion for helping families access autism therapy services
• Bilingual English/Spanish a plus, but not required

Education

• High school diploma or GED required
• Associate’s or Bachelor’s degree in a related field preferred, but not required with equivalent experience

Intercare Therapy, Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees regardless of race, color, religion, sex, national origin, disability, or veteran status.