Auto Claims Representative (Entry Level)

Help our policyholders get back on the road quickly and confidently.

Hastings Insurance is seeking an Auto Claims Representative (Entry Level) to join our Claim team. This role is responsible for handling auto physical damage claims from intake through resolution, delivering timely, accurate outcomes while providing a high level of customer service. You will play a key role in creating a smooth and supportive claims experience for our policyholders and partners.

Schedule & Location:

This is a full-time position working Monday through Friday, 8:00 a.m. to 4:30 p.m. The role is hybrid, requiring 2 to 3 in-office days per week at our Hastings, Michigan headquarters.

What You’ll Do:

• Manage a high-volume caseload of auto physical damage claims, primarily low to moderately complex losses across Personal, Commercial, and Farm lines.

• Deliver consistent, high-quality customer service through proactive and empathetic communication with policyholders, claimants, agents, and vendors.

• Investigate and evaluate losses by reviewing damage photos, repair estimates, police reports, statements, and other documentation.

• Interpret coverage and determine liability in accordance with policy terms, applicable laws, and internal guidelines.

• Establish appropriate reserves and issue indemnity and expense payments accurately and in a timely manner.

• Partner with auto body shops and appraisers to confirm repair plans and support cost-effective outcomes.

• Identify and pursue subrogation and salvage opportunities to reduce claim expenses.

• Maintain thorough and accurate claim documentation within the claim system to support decisions and ensure compliance.

• Identify potential fraud indicators and refer matters to the Special Investigations Unit as appropriate.

• Collaborate with internal partners including Loss Control, Underwriting, and Marketing as needed.

Additional Role Highlights:

• Serve as the primary handler on each assigned claim from intake through closure.

• Work independently while applying sound judgment within established guidelines.

• Operate in a structured, fast-paced environment with a steady volume of claims.

What You’ll Bring:

• High school diploma or GED required; additional education is a plus.

• Prior customer service experience strongly preferred.

• Strong verbal, written, and interpersonal communication skills.

• Ability to manage multiple priorities in a fast-paced environment with accuracy and attention to detail.

• Demonstrated critical thinking and sound decision-making skills.

• Strong organizational and time management abilities.

• Proficiency with Microsoft Office and general computer systems.

• Ability to obtain and maintain applicable state adjuster licenses and continuing education as required.

About Us:

At Hastings Insurance, we are a trusted partner to our agents, policyholders, and the communities we serve. For more than 135 years, we have helped individuals, families, and businesses protect what matters most and rebuild after loss. We are proud to be rated A (Excellent) by A.M. Best Company, reflecting our financial strength and long-term stability.

While our history is strong, our focus is forward. We invest in technology, strengthen partnerships with independent agents, and continuously refine our products to meet the evolving needs of today’s customers. Our strategy centers on responsible growth, expanding our reach while remaining agile, disciplined, and service-driven.

Our people make that possible. Hastings employees thrive in a down-to-earth, collaborative environment that values initiative, accountability, and steady progress. We offer a competitive benefits package that includes a 401(k) with company matching contributions, generous vacation and sick leave, fully paid tuition and professional development reimbursement, and incentive compensation bonus opportunities. At Hastings, your work matters and your growth is supported.

Our Commitment as an Employer:

We believe diverse perspectives strengthen our organization and drive better outcomes. We are committed to building an inclusive workplace where every employee feels respected, supported, and empowered to contribute.

We are proud to be an equal opportunity employer. Employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, appearance, disability, veteran status, family status, marital status, or any other legally protected characteristic.

We are also committed to providing an accessible and welcoming experience for all candidates. If you require accommodation during the application or interview process, please contact our Talent Acquisition team at 800-442-8277.