Auto Damage Appraiser

Safety Insurance is proud to be one of the leading property and casualty insurance providers in Massachusetts. We are committed to supporting independent agents and their customers through our unwavering dedication to excellence. Our success is built on a simple philosophy: deliver the highest quality insurance products at competitive rates while providing exceptional service at every step.

At Safety Insurance, we don’t just offer jobs – we offer careers that are challenging, fulfilling, and designed to grow with you.

Our people are our greatest asset. A diverse workforce makes us stronger, more innovative, and better equipped to serve our customers. At Safety, we empower our employees to be their best by fostering an inclusive environment and offering resources that support their careers, education, and families. We also understand the importance of work-life balance. That’s why we offer hybrid work options, flexible schedules, and a 37.5-hour workweek. Conveniently located in the heart of Boston’s financial district, our downtown office is a positive space where employees can stay connected to both each other and the pulse of the city.

Safety’s benefits go beyond the basics. In addition to competitive salaries, our comprehensive benefits package includes:

• 3 weeks accrued paid time off + paid holidays each year
• Health insurance (medical, dental, vision)
• Annual 401(k) Employer Contribution (up to 8% of your base salary)
• 100% tuition reimbursement
• Free on-site fitness center
• Complimentary coffee and breakfast service
• Hybrid work schedules
• Working Advantage Discount Program
• Employee Assistance Program
• …and much more!

Job Summary

The primary role of an Auto Damage Appraiser is to appraise vehicle damage resulting from Collision and Comprehensive losses. Auto Damage Appraisers will inspect damaged vehicles, prepare and distribute auto damage appraisals, and work closely with Safety’s external auto damage appraisal vendors and partner body shops.

Responsibilities

• Complete auto damage appraisals using appraisal estimating software

• Accurately assess auto damage and the required parts, procedures, and materials to return vehicles to pre-loss condition

• Negotiate vehicle repair costs with repair facilities

• Perform quality reviews of appraisals and estimates written by external appraisers

• Identify total loss vehicles and initiate salvage procedures

• Maintain current knowledge of applicable regulations, repair techniques, and vehicle technology

• Develop and maintain professional relationships with body shops, other repair facilities, and independent auto appraisers

• Communicate promptly and effectively with claim stakeholders including customers, agents, Claims staff, and repair facilities

• Explain vehicle damage and claims processes to vehicle owners in accessible language

• Some roles may require instate travel along with providing required maintenance of a fleet vehicle

• Other duties as required

• High school diploma required

• Graduation from an appraisal school accredited by the Commonwealth of Massachusetts or significant body shop experience required

• Massachusetts Auto Damage Appraiser license required

• A minimum of two years writing auto damage appraisals required

• Experience with auto damage estimating software required

• Valid driver’s license required

• Additional vehicle repair industry training preferred

• Experience using office software such as MS Office preferred