Auto Litigation Adjuster

Position Title: Litigation Adjuster Job Classification: Full-time, Exempt, In-Office

Reports to: HIC Claims Manager Revision Date: April 2026

Harbor Insurance Company is an Oklahoma-domiciled insurance company. At Harbor Insurance Company, we’ve built our reputation on three core concepts: Knowledge, Integrity, and Drive. Based in Tulsa, OK since 1993, we serve the unique needs and circumstances of Oklahomans across the state. Harbor Insurance Company has earned a Financial Stability Rating of “A, Exceptional” from Demotech, Inc.

Position Summary

Litigation Adjusters at Harbor Insurance Company are responsible for effectively managing investigations, evaluation, and negotiations of Complex Bodily Injury claims, including litigated files. To be successful in this role, adjusters must be proactive and comprehensive in their approach and solutions, as well as exhibit the highest levels of customer service and professionalism in all interactions.

Essential Duties & Responsibilities

Provides quality investigation and analysis to adjust claims of high complexity/severity, including litigated files, to proper resolution. Reports to the Claims Manager Deliver a customer-focused claims experience. Collaborate proactively with manager, defense counsel on complex, severe claims. Investigate losses, identify coverage, evaluate liability and damages, review and analyze documents and legal pleadings independently. Collaborate with counsel to manage litigated claims and leverage past experience to analyze documents and legal pleadings. Develop plan of action to proactively conclude claims, timely evaluate damages, engage other parties in negotiations and settle claims pursuant to guidelines. Establish and maintain proper reserves for each claim to accurately reflect the financial exposure. Determine need for, identify, and engage external resources as needed to execute proper resolutions while monitoring and controlling costs. Address contractual indemnifications and/or additional insured coverage issues. Conduct thorough coverage and liability investigations to arrive at fair and amicable settlements, which include both Property Damage and Bodily Injury handling that are both attorney-represented as well as Non-attorney represented claims. Attempts to efficiently reach an equitable resolution of all claims assigned. Negotiates settlements with insurance carriers, plaintiff attorneys, and claimants. Reviews medical records and estimates of property damage to determine our exposure.

• Works with independent adjusters, appraisers, or private investigators to investigate and evaluate. claims
• Documents files regarding actions and steps taken toward resolution of claims.
• Detail-oriented with the ability to work in a team environment and be flexible to daily changing needs and job duties. Recognizes when to refer claims to Special Investigations Unit and/or Subrogation Unit. Performs other duties as needed.

Qualifications

Education & Experience

• High School Diploma or equivalent required. Bachelor’s degree in finance, business, or related field preferred.
• 8 years of experience handling bodily injury claims with a high level of complexity/severity.
• 3 years of experience handling litigated claims.
• Oklahoma Adjuster License required or ability to acquire within 60 days of employment.
• Bilingual, Spanish speaking is a plus, not required.
• Proficient with Microsoft Office Suite and industry standard web applications.

Competencies, Skills & Abilities

• Exceptional customer service skills, with the ability to interact and facilitate activities with a wide range of professionals, law enforcement, customers, etc.
• Excellent communication and interpersonal skills, with the ability to clearly articulate and share information with a high level of cultural awareness across diverse stakeholders.
• Strong critical thinking and problem-solving skills, adaptable with high level of intellectual competency in dealing with complex negotiation and claims management.
• Highly organized with planful and proactive approach to each claim, inquisitive and analytical with solutions-oriented approach, and exceptional attention to detail and follow-through.
• Demonstrated success working in fast-paced, high volume work environments with efficiency and level-headed approach to team and individual accountabilities.
• Create and maintain depth of knowledge regarding insurance products, policies, and services, as well as high degree of technical competency.
• Conducts all activities with integrity in alignment with Harbor Insurance Company principles and values.

We are an equal opportunity employer and do not discriminate on the basis of race, color, religion (creed), gender, age, national origin (ancestry), disability, marital status, sexual orientation, military status, or any other basis made unlawful by applicable federal, state, or local laws or regulations.

Pay range:

Starting compensation $75,000.00 - $85,000.00 annually, commensurate with experience

Benefits:

PTO

Paid Holidays, including birthday

Health Benefits – employer contribution of 90% EE only premium

Paid short-term & long-term disability

Paid life insurance ($20k)

3% 401k match

How to Apply:

Please e-mail PDF copies of a cover letter, resume, and references to baxsom@swgen.com.

Pay: $75,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person