Automated Systems Assistant I

Job Title: Automated Systems Assistant I
Location: The Law Offices of Public Defender Sara Mollo, Sixth Judicial Circuit – Clearwater, FL
Salary Range: $50,000 to $55,000
Department: Information Technologies
Reports To: IT Director

About Us:

At the Law Offices of Public Defender Sara Mollo, Sixth Judicial Circuit, we believe in justice for all—not just for those who can afford it. Our mission is rooted in the fundamental principle that everyone deserves quality legal representation. We proudly represent indigent clients, ensuring that their constitutional rights are protected throughout every stage of the legal process. Our dedicated team of attorneys, investigators, and support staff works tirelessly to provide a strong, client-centered defense. Serving the communities of Pinellas and Pasco Counties, we are committed to upholding fairness, dignity, and respect for every person who walks through our doors. Under the leadership of Public Defender Sara Mollo, we strive to make a meaningful impact on both the individual lives we represent and the justice system as a whole.

Job Overview:

The Law Offices of Public Defender Sara Mollo is hiring an Automated Systems Assistant I. As a Tier 1 Technician, you will be the first point of contact for customers seeking technical assistance. You will troubleshoot and resolve basic technical issues, ensuring a smooth and efficient experience for end-users. This role is ideal for individuals with a passion for technology and problem-solving.

Key Responsibilities:

· Provide front-line support to customers via phone, email, or chat.

· Troubleshoot and resolve basic hardware and software issues.

· Assist customers with system setup, configuration, and software installation.

· Document all customer interactions and technical resolutions in the support ticketing system.

· Escalate complex issues to higher-level technical teams (Tier 2/Tier 3) as needed.

· Perform remote troubleshooting and resolve issues through diagnostic tools.

· Educate customers on product functionality, basic usage, and best practices.

· Maintain high customer satisfaction through clear communication and prompt resolution.

Qualifications:

· Strong communication skills (both written and verbal).

· Basic understanding of Windows operating systems, Microsoft software applications, and multiple LoB applications.

· Familiarity with common IT hardware (PCs, laptops, printers, routers).

· Experience with helpdesk software or ticketing systems (e.g., ServiceNow, Zendesk) is a plus.

· Ability to follow troubleshooting procedures and document resolutions accurately.

· Excellent time management skills and ability to handle multiple tasks.

· Willingness to learn and grow in a technical environment.

· Prior customer service experience is a plus.

Preferred Qualifications:

· Technical certifications (CompTIA A+, ITIL Foundation, etc.) are a plus, but not required.

· Experience with remote support tools (Team Screenshare, Remote Desktop, SCCM, etc.).

· Knowledge of networking basics (IP addressing, DNS, VPN, etc.).

Benefits include:

· Florida Retirement System benefits

· Life Insurance Coverage

· Comprehensive Medical and Prescription Drug Coverage

· Preventive Care Benefits and Wellness Program

· College Tuition Reimbursement

· Annual Leave and Sick Leave

· Paid Holidays

· To learn more about the eligible employee benefits available, please visit: www.mybenefits.myflorida.com

Salary: $50,000 to $55,000 per year depending on experience

How to Apply: Please submit a resume and cover letter to apply@flpd6.gov

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS at 1-844-377-1888 on how your current benefits may be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended, or deemed ineligible depending upon the date of your retirement.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Work Location: In person