Automobile Claims Adjusters (Personal Lines)

SeaHarbor Insurance Agency LLC- Dallas, TX

Primarily in office; we value in person collaboration and team coaching

SeaHarbor Insurance is a growing nonstandard auto carrier committed to high quality claim outcomes and a strong, collaborative culture.

Position Summary:

The Automobile Claims Adjuster is responsible for investigating, evaluating, and resolving auto insurance claims involving personal auto policies. This role ensures timely, accurate, and fair claim handling while delivering excellent customer service and complying with company guidelines, state regulations, and policy provisions.

What You’ll Do

• Investigate and manage automobile claims from first notice of loss through resolution
• Review policy coverage, determine liability, and evaluate damages
• Obtain and analyze statements, police reports, photographs, and other relevant documentation
• Communicate with insureds, claimants, attorneys, body shops, and vendors regarding claim status and resolution
• Negotiate settlements within assigned authority and recommend settlements outside authority when appropriate
• Coordinate vehicle inspections, appraisals, and repairs with approved vendors
• Identify potential fraud indicators and refer claims for further investigation as needed
• Provide clear, professional explanations of coverage decisions and claim outcomes to customers
• Maintain accurate and timely documentation in the claims management system
• Ensure compliance with internal procedures, regulatory requirements, and service standards

What You Bring

• Current Texas Resident Adjuster’s License
• 1-2 years preferred personal lines automobile claims adjusting or industry related experience
• High degree of self-discipline and able to work independently
• Strong negotiation skills, with a desire to negotiate
• Full understanding of, and ability to apply, comparative negligence
• Superior customer service skills, with a desire to help others
• Exceptional analytical, organizational, and time management skills
• Focused and driven to meet assigned goals and objectives
• Proficiency with computers, including automated claims systems
• Strong working knowledge of MS Word and Excel
• Excellent verbal and written communication skills

Preferred Attributes:

• Bachelor’s or Associate degree
• Bilingual capability (English/Spanish) is a plus

The above statements are intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Benefits:

• 401(k) with company match
• Comprehensive medical, dental, and vision coverage
• Free on-site fitness center access
• Paid Time Off and paid holidays
• Disability insurance
• Flexible spending account (FSA) and Dependent care (FSA)
• Basic and voluntary life insurance

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Application Question(s):

• Will you now, or in the future, require sponsorship for employment visa status (e.g. H-1B visa status)?

Experience:

• Auto Claims Adjusting: 1 year (Preferred)

License/Certification:

• TX Claims Adjuster (Required)

Ability to Commute:

• Dallas, TX 75234 (Required)

Work Location: In person