Automotive Advisor – Customer Support & Content

You know cars — and you know how to talk to people about them. Maybe you're currently a service advisor and you're great at it, but you're ready for something that fits better around your life: a clean office environment, flexible hours, and work that actually uses your knowledge in a meaningful way.

YOUCANIC is an automotive diagnostics company based in Towson, MD. We build professional-grade OBD2 scan tools and TPMS sensors, and we back them with educational content that empowers everyday drivers to understand and fix their own cars. We've been featured in the Wall Street Journal and we're proud to be part of the Right to Repair movement.

This is a desk role — no shop floor, no lifts — where your automotive background becomes your biggest asset.

This Role Is a Great Fit If You Are…

• A current or former service advisor who loves helping customers but wants more flexibility and a better environment
• Someone with hands-on shop experience — technician, mechanic, or service writer — who is ready to apply that knowledge from a desk
• Comfortable explaining complex repairs in plain language (you already do this every day)
• A clear, confident communicator — on the phone, in writing, or on camera
• Looking for part-time hours that work around your family, other job, or life priorities

What You'll Do

Customer Support (primary)

• Answer calls and emails from customers who need help understanding scan tool results, trouble codes, or repair next steps
• Walk customers through YOUCANIC products in plain, clear language
• Be the calm, knowledgeable voice that turns a confused driver into a confident one — the same thing you already do across the service desk
• Other clerical duties as needed.

Educational Content

• Write how-to repair guides and diagnostic walkthroughs for youcanic.com
• Assist with short educational videos — your real-world credibility matters far more than production experience
• Help translate shop knowledge into content that everyday drivers can actually follow

General Office Support

• Light clerical tasks: organizing records, data entry, responding to routine inquiries
• Supporting a small, collaborative team in a professional, low-drama office environment

What You Bring

• Real-world automotive experience — service advising, service writing, technician work, or a combination
• Hands-on familiarity with OBD2 diagnostics and vehicle systems (not just basic code readers — live data, system-specific scans, etc.)
• Strong interpersonal skills — you already know how to read a customer and adjust how you communicate
• Comfortable on the phone, in writing, and ideally on camera — no production experience needed
• Organized, self-directed, and reliable
• Bilingual (Spanish/English or other language) a plus

What This Is NOT

• Not a shop role — no wrenches, no lifts, no flat-rate pressure
• Not a call center — small team, real conversations, real automotive problems
• Not a dead end — this role grows with YOUCANIC

The Details

• Location: Towson, MD — in-office (not remote)
• Hours: 15–20 hours per week, flexible scheduling — mornings, afternoons, or split shifts available
• Type: Part-time / hourly
• Ideal Start: As soon as the right person is found
• Benefits: On-the-job training; supportive, professional team environment

Why YOUCANIC

• Clean, professional office in the heart of Towson — no shop floor, no fumes, no fluorescent-light fatigue
• A small team where your knowledge is genuinely valued — you won't be a number here
• Flexible scheduling that respects your time and personal commitments
• Be part of the Right to Repair movement, featured in the Wall Street Journal
• Use your automotive expertise in a completely new way — and grow with a company that's growing fast

Application Questions

Please answer each question starting with a + sign. Do not use AI tools to respond — we want to hear your actual voice and experience.

Pay: $19.00 - $30.00 per hour

Application Question(s):

• • Tell us about your background in the automotive industry — how did you get into it, and what have you been doing?
• • What does a typical day look like for you right now, and what's drawing you toward a part-time office-based role?
• • Describe a time you had to explain a complex car problem to someone with no mechanical knowledge — how did you handle it?
• • How comfortable are you with OBD2 scan tools and vehicle diagnostics? Walk us through how you would explain an airbag warning light to a customer over the phone.
• • Have you used a professional scan tool beyond a basic code reader — one with live data, bidirectional controls, or system-specific diagnostics? Tell us about that.
• • Have you ever created any kind of content about cars — written guides, videos, social posts, anything? If not, is it something you'd be open to trying?
• • What does part-time mean for your life right now — are you currently working elsewhere, and what does your availability look like week to week?

Work Location: In person