Automotive BDC Agent / Internet Sales Representative (Bilingual English/Spanish)

About Us:

SuperAutos Miami is a leading used car dealership serving the Miami area with integrity, professionalism, and a strong commitment to customer satisfaction. We offer a diverse inventory of quality pre-owned vehicles and take pride in delivering exceptional service to our clients.

Job Description:

We are currently seeking an experienced, high-energy Business Development Center (BDC) Agent to join our dynamic team. The ideal candidate will be responsible for handling inbound and outbound phone calls, texts, and emails to convert digital leads into confirmed showroom appointments.

To succeed in this role, you must be a master of phone communication, highly organized, and fully bilingual in English and Spanish. If you are self-motivated, target-driven, and ready to maximize your earning potential, we want to hear from you.

Responsibilities:

• Lead Management: Promptly respond to all incoming internet leads, phone inquiries, and chat messages.
• Outbound Contact: Conduct high-volume outbound calling and follow up with prospective customers.
• Appointment Setting: Guide customers through their initial questions and schedule high-quality appointments for our sales team.
• CRM Tracking: Meticulously log all customer interactions, notes, and appointment statuses in our CRM system.
• Follow-up Campaigns: Re-engage past leads and data-mine our database for equity and trade-in opportunities.
• Professionalism: Represent SuperAutos Miami with an enthusiastic, helpful, and professional demeanor over the phone.

Requirements:

• Experience: Minimum 1–2 years of experience in an automotive BDC, internet sales, or a high-volume call center environment.
• Languages: Fluency in both English and Spanish is strictly required.
• Phone Skills: Excellent verbal communication, active listening, and a confident phone presence.
• Tech Savvy: Proficiency using automotive CRM software (e.g., DealerSocket, VinSolutions, ReyRey) and lead management tools.
• Mindset: Highly organized, resilient against rejection, and driven to hit daily contact goals.
• Reliability: Punctual, dependable, and capable of thrives in a fast-paced environment.

Schedule:

• Monday to Friday: 10:00 AM – 7:00 PM
• Saturday: 10:00 AM – 6:00 PM
• Days Off: One fixed day off during the week every two weeks + Sundays off

Compensation:

• Annual earnings range: $48,000 – $84,000 (Base salary + aggressive performance-based commission/bonuses)

Why Join SuperAutos Miami?

• Competitive base pay with a highly rewarding bonus structure.
• Supportive, team-oriented workspace.
• Steady stream of fresh, high-quality inbound marketing leads.
• Career growth opportunities within our expanding dealership.

Apply today and become part of the SuperAutos Miami team. Help drive our showroom traffic while building a highly rewarding career!

Pay: $48,000.00 - $84,000.00 per year

Benefits:

• Employee discount
• Opportunities for advancement
• Referral program

Application Question(s):

• Do you have experience in Franchise Dealerships (new cars) or Independent Dealerships (used cars)?

Education:

• High school or equivalent (Preferred)

Experience:

• BDC / Internet Sales: 2 years (Preferred)

Language:

• English and Spanish fluently (Preferred)

Work Location: In person