Automotive Business Development Representative

BDC Representative (Business Development Center)

Bilingual Candidates Encouraged to Apply

Are you an experienced customer service, call center, automotive BDC, or lead management professional looking for a rewarding career with growth potential? We are expanding our Business Development Center and are seeking motivated, professional, and customer-focused BDC Representatives to join our team in Nassau and Suffolk County.

As a BDC Representative, you are the first point of contact for our customers and play a critical role in delivering an exceptional customer experience. Your primary focus is building relationships, managing inbound and outbound communications, responding to customer inquiries, and scheduling appointments for our dealership teams.

If you enjoy helping people, excel at communication, and thrive in a fast-paced environment, we want to hear from you.

Commission based so you control what you make!

What We Offer

• Full-Time Position – 40-hour / 5-day work week
• Competitive Hourly Pay PLUS Performance Bonuses
• Paid Training and Ongoing Development
• Medical, Dental, and Vision Benefits (after 90 days)
• 401(k) Retirement Plan
• Paid Vacation Time
• Employee Vehicle Purchase Discounts
• Advancement Opportunities Within a Growing Organization

Key Responsibilities

• Respond promptly and professionally to all inbound phone calls, internet leads, text messages, chats, and email inquiries
• Schedule and confirm customer appointments for sales and service departments
• Follow up with customers regarding their dealership experience and future needs
• Conduct outbound calls to existing customers regarding lease maturities, vehicle upgrade opportunities, and customer retention initiatives
• Maintain accurate customer records and activity notes within CRM systems
• Build rapport with customers while providing exceptional service and support
• Meet appointment-setting and customer follow-up goals

Qualifications

• Previous BDC, call center, customer service, appointment-setting, or automotive dealership experience required
• Excellent verbal and written communication skills
• Professional, confident, and friendly phone presence
• Strong organizational and follow-up abilities
• Customer-focused mindset with a passion for helping people
• Dependable, punctual, and team-oriented
• Proficient with computers, CRM systems, internet applications, and email communication
• Ability to multitask in a fast-paced environment

Candidates who are fluent in English and Spanish (speaking and writing) are strongly encouraged to apply.

Requirements

• Professional appearance and demeanor
• Excellent attendance and reliability

Join a team that values customer relationships, professional growth, and excellence in communication. If you're an experienced BDC professional ready to take the next step in your career, apply today for opportunities in Nassau and Suffolk County.

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid time off
• Paid training
• Vision insurance

Pay: $50,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid time off
• Vision insurance

Work Location: In person