Automotive Business Development Representative (BDC)

Job Summary

Global Auto Mall is looking for a motivated and customer-focused Automotive Business Development Representative (BDC) to join our team. The BDC Representative is responsible for handling inbound and outbound customer communications, responding to internet leads, and scheduling appointments for the sales team.

This position is ideal for someone with strong communication skills who enjoys helping customers and working in a fast-paced environment. Automotive experience is helpful but not required-we provide training.

Responsibilities

• Respond quickly to internet leads, phone calls, and customer inquiries
• Contact potential customers to schedule appointments with the sales team
• Follow up with previous leads and unsold opportunities
• Confirm appointments and provide excellent customer service
• Maintain accurate customer information in the CRM system
• Work closely with the sales team to ensure smooth customer handoffs
• Meet daily and monthly activity and appointment goals

Qualifications

• Customer service, sales, or call center experience preferred
• Strong phone and communication skills
• Basic computer skills and ability to learn CRM systems
• Positive attitude and strong work ethic
• Ability to multitask in a fast-paced environment
• Reliable and punctual

What We Offer

• Competitive hourly pay + performance bonuses
• Paid training
• Opportunities for career growth within the dealership
• Friendly and team-oriented work environment
• Benefits available (health, PTO, etc. if applicable)

Schedule:

• Full-time

• Weekend availability required

Apply today to join our team and start a rewarding career in the automotive industry.