Automotive Call Center Representative

Now Hiring!

Automotive Call Center Representative

MUST HAVE AUTOMOTIVE DIAGNOSTIC TOOL EXPERIENCE!!

Spanish speaking is huge plus!!!

Join our dynamic team as an Automotive Call Center Representative, where your enthusiasm for the automotive industry and commitment to customer service come together. In this fast‑paced role, your mechanical knowledge and automotive diagnostics expertise will enable you to confidently assist customers with inquiries and technical questions. This is a rewarding opportunity to turn your passion for cars into exceptional customer experiences while growing your skills in an energetic, customer‑focused environment.

Who are we looking for?

• Automotive Diagnostics tools experience is ESSENTIAL.
• Handle inbound and outbound calls with professionalism, demonstrating excellent phone etiquette and communication skills.
• Assist customers with inquiries related to automotive software products, troubleshooting issues, and providing detailed technical support.
• Conduct data entry accurately into company systems to document customer interactions, issues, and resolutions.
• Support sales efforts by identifying customer needs and promoting suitable automotive software solutions.
• Maintain a high level of customer service by actively listening, empathizing, and providing clear guidance throughout each interaction.
• Collaborate with team members to share insights and improve overall call center performance.
• Manage client information securely while adhering to confidentiality protocols and ensuring accurate record-keeping.
• Escalate advanced technical or vehicle‑specific issues to senior technicians or engineering teams

What You Will Bring to the Table:

• Previous automotive call center experience or automotive customer support background is required; training will be provided.
• Interest in automotive technology or vehicle diagnostics
• Experience with automotive repair environments or shops operations
• Excellent analysis skills to troubleshoot technical issues efficiently and provide clear solutions.
• Good understanding of diagnostic tools or scan software.
• Interest in automotive technology or vehicle diagnostics.
• Strong communication skills in English; additional language proficiency is a plus.

Why You Should Work with TEXA USA:

At TEXA USA, we’re more than a workplace; we’re a team driven by innovation, expertise, and continuous growth. As part of the global TEXA Group, we specialize in advanced diagnostic tools and after‑sales solutions for the automotive and commercial vehicle industry. Our work supports technicians and customers across the country by delivering cutting‑edge technology and real‑world problem‑solving every day.

Join a growing company where your career can grow too. TEXA USA offers opportunities for professional development, advancement within the organization, and hands‑on experience with innovative diagnostic technologies all within a supportive, team‑focused environment.

Pay: $45,000.00 - $50,000.00 per year

Benefits:

• 401(k) matching
• Health insurance
• Life insurance
• Paid time off

Application Question(s):

• Have you worked in an automotive environment (e.g., auto shop, technical support, or call center? If yes, please describe your role and indicate the number of years of experience. (Required)
• What is an OBD-II scanner? Please explain it as you would to a customer who does not have a technical background. Provide an example. (Required)
• How would you use OBD-II scan information to help diagnose a vehicle issue over the phone or via remote support? Please provide an example of how you would guide a customer. (Required)
• Which OBD-II scanners, diagnostic tools, or automotive software platforms have used (e.g., scan tools, OEM software, call center systems)? (Required)
• Describe a time when you helped a customer resolve a technical or automotive issue remotely. How did you communicate the solution clearly and professionally? (Requires)
• What is your desired salary range for this role? (Required)

Experience:

• Automotive Diagnostics tools: 2 years (Required)
• Automotive Service Technician: 2 years (Required)
• Call Center: 2 years (Required)

Ability to Commute:

• Edison, NJ 08837 (Required)

Work Location: In person