Automotive Call Center Tech Support Agent

Automotive Call Center Tech Support
Rapidly growing international automotive diagnostic tool manufacturer seeking Call Center Technical Support Agent with automotive repair experience.

Autel North America is headquartered in Port Washington, NY, and is the distribution hub for the North American market. Autel Automotive Intelligence handles the development, manufacturing, and marketing of diagnostic tools, equipment, and accessories in the automotive aftermarket.

Autel is focused on our Customer Support Teams and how well we can answer our customer questions and complete their customer requests. If you have the base automotive knowledge, we can teach you the skills to succeed in our growing business.

Responsibilities include, but are not limited to:

-Communicate with customers via email, live chats, and telephone.

-Provide technical support to end users and dealers for our automotive service tools, including code readers, diagnostic scanners, TPMS activation and programming tools.

-Assist end users with tool questions like how to perform software updates, tool registration, questions for proper operation of tools, tool warranty, and repair procedures.

-Will work with a large existing Technical Support Team to learn our company procedures to provide optimal customer support via phone, chat, and email.

-Opportunities to perform R&D testing with our products on vehicles.

Qualifications:

- MUST have a car to get to and from work daily (driving distance to Port Washington, NY)

-Excellent customer service skills over the telephone, email, and live chats.

-One year (minimum) of experience as an automotive repair technician is a plus, but not required.

-Must have computer skills.

-Must have excellent verbal and written communication skills.

-Must have experience in network and printer troubleshooting.

-Be able to handle a fast-paced environment.

-Maintain a positive attitude.

-Spanish speaking a plus!

*Hands-on training will be provided!*

*100% of Medical Benefit Premiums paid by Autel*

Full Time Hours: Our hours of operation are Monday-Friday 9:00 AM-6:00 PM

(1 hour lunch break)

***Salary is based on experience***

Benefit Conditions:

• Waiting period may apply
• Only full-time employees are eligible

This Job Is:

• Open to applicants who do not have a high school diploma/GED
• A job for which all ages, including older job seekers, are encouraged to apply
• Open to applicants who do not have a college diploma

Work Remotely

• No

This Job Is Ideal for Someone Who Is:

• Dependable -- more reliable than spontaneous
• People-oriented -- enjoys interacting with people and working on group projects
• Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
• Detail-oriented -- would rather focus on the details of work than the bigger picture
• Achievement-oriented -- enjoys taking on challenges, even if they might fail
• Autonomous/Independent -- enjoys working with little direction
• Innovative -- prefers working in unconventional ways or on tasks that require creativity
• High-stress tolerance -- thrives in a high-pressure environment

Job Type: Full-time

Pay: $21.00 - $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Do you have a car to get yourself to and from work daily?

Ability to Commute:

• Port Washington, NY (Required)

Ability to Relocate:

• Port Washington, NY: Relocate before starting work (Required)

Work Location: In person