Automotive Customer Support Representative (Part-Time, In-Person)

Automotive Customer Support Representative (Part-Time, In-Person)

Douglas Motors is seeking a friendly, professional Customer Support Representative to call customers after their vehicle service appointments and help ensure a positive service experience. Following up by phone after a service visit is a common customer service responsibility, and dealership customer service roles often include post-service calls and appointment-related follow-up. The work time is 3:00 p.m. to close, three hours a day, Monday through Friday, in person at Douglas Infiniti, 430 Morris Ave. Summit, NJ 07901. Must know how to use a computer, Google Docs, and email.

Job Type: Part-time
Pay: $20.00 per hour
Schedule: Monday to Friday
Shift: Late afternoon to early evening, 3 hours per day
Work Location: In person

Schedule and pay

This is a part-time, in-person position working 3 hours per day, Monday through Friday, during the late afternoon to early evening. The pay rate is $20.00 per hour.

Job responsibilities

Call customers after their service appointments to confirm satisfaction and gather feedback on their experience.
Ask brief, structured follow-up questions and document customer responses clearly and accurately.
Answer basic questions about the service visit and direct more complex concerns to the appropriate service advisor or manager. Customer support roles in dealerships commonly involve follow-up, customer communication, and escalation when needed.
Maintain a professional, courteous, and upbeat phone presence with every customer interaction.
Track call outcomes, record notes, and help management identify customer service trends or issues.
Follow dealership procedures, call scripts, and daily outreach schedules provided by management.

Qualifications

Prior customer service, call center, receptionist, or administrative experience preferred but not required.
Strong verbal communication skills and professional phone etiquette.
Comfortable speaking with customers, listening carefully, and responding with patience and empathy.
Reliable, punctual, and able to work Monday through Friday consistently during assigned hours.
Professional demeanor in an in-person dealership environment.

Computer skills required

Proficiency with Google Docs for entering and updating customer notes.
Confident using email for communication with customers and internal staff.
Strong typing skills with accurate data entry while handling calls. Documentation and system note-taking are standard parts of customer service follow-up work.

About Douglas Motors Corp

Douglas Motors Corp has proudly served the Summit, NJ community for over 65 years. As a family-owned and operated dealership, we are committed to providing a supportive workplace and long-term career opportunities for our employees.

Douglas Motors Corp is an Equal Opportunity Employer.

Pay: $20.00 per week