Automotive Dealership Sales Call Center Representative

Automotive Dealership Sales Call Center Representative

About the Role

Advantage Auto Group is committed to creating an exceptional work environment because we know our employees are our greatest asset. Thanks to our incredible team, we’ve earned numerous industry awards and benchmarks—and we continue to grow.

We are currently seeking a Sales Business Development Representative (BDC) to join our call center team. This role focuses on assisting service customers with appointment scheduling, vehicle updates, and customer retention efforts. The ideal candidate will have strong communication skills, attention to detail, and a customer-first mindset.

Key Responsibilities

• Follow scripts and guidelines on all inbound and outbound calls
• Answer all incoming calls promptly and professionally
• Accurately enter and maintain customer data in the BDC CRM system
• Meet and exceed daily, weekly, and monthly performance goals
• Complete outbound calls including (but not limited to):
  • No-show follow-ups
  • Appointment confirmations
  • Lead follow-ups
  • Task list completion
  • 125 Outbound calls
• Schedule appointments according to dealership policies, ensuring balanced distribution
• Maintain a professional demeanor and code of conduct at all times
• Perform additional duties as assigned

Qualifications

• Automotive dealership experience is a plus; strong customer service experience required
• Excellent phone and communication skills
• Strong attention to detail and follow-up abilities
• Proficiency with computers and CRM systems
• Ability to work effectively in a team environment
• Positive, motivated, and hardworking attitude
• Flexible availability, including evenings, weekends, and mandatory Saturdays

What We Offer

• Full Time
• Competitive pay: $20/hour (paid weekly)
• Medical, dental, and vision insurance
• Paid training
• Paid vacation and holidays (when eligible)
• Opportunities for advancement
• 5-day work week (with mandatory Saturdays)

About Advantage Auto Group

At Advantage Auto Group, we pride ourselves on fostering a supportive, team-oriented culture where employees can grow and succeed. Located in Naperville, IL, we are dedicated to delivering exceptional customer experiences while providing our team with meaningful career opportunities.