Automotive Insurance Claims & Billing Specialist

Job Title: Automotive Insurance Claims & Billing Specialist
Company: Ben & Nino Auto Service & Repair Inc.
Location: Brooklyn, NY
Position Type: Full-Time

Position Overview

Ben & Nino is seeking an experienced Automotive Insurance Claims & Billing Specialist to manage the end-to-end claims and billing process across our auto repair and towing operations. This role operates in a fast-paced, high-volume environment and requires strong familiarity with insurance workflows, accuracy in documentation, and the ability to drive timely payment resolution.

Key Responsibilities

• Manage and process auto insurance claims from intake through final payment
• Utilize CCC ONE for estimating, documentation, and claim management
• Communicate directly with insurance adjusters, appraisers, and carriers to obtain approvals and resolve discrepancies
• Prepare, submit, and track supplements and revisions to estimates
• Handle billing for repair and towing services, ensuring accuracy and compliance with all applicable regulations
• Monitor and follow up on accounts receivable and aging reports to ensure timely collections
• Reconcile payments (insurance, customer, third-party) and maintain accurate records
• Ensure all files meet DCWP (DCA) and Port Authority compliance requirements, including proper documentation and audit readiness
• Maintain organized digital records and ensure all required documents are uploaded and accessible
• Coordinate internally with office staff, dispatch, and management to ensure proper information flow
• Identify and escalate any claim delays, denials, or inconsistencies

Qualifications

• Required: Prior experience in automotive insurance claims and billing
• Required: Hands-on experience with CCC ONE
• Strong understanding of insurance estimating, supplements, and claim lifecycle
• Experience working with multiple insurance carriers and adjusters
• Knowledge of auto repair and/or towing operations strongly preferred
• Familiarity with NYC DCWP (DCA) compliance is a plus
• High attention to detail and strong organizational skills
• Ability to work efficiently in a fast-paced, high-pressure environment
• Strong communication and problem-solving skills

Compensation & Benefits

• Competitive salary (based on experience)
• Opportunity for growth within a high-volume, established operation

Work Environment

This is a fast-paced office role that requires multitasking, prioritization, and the ability to manage a high volume of claims and billing activity daily. Accuracy, responsiveness, and accountability are critical to success in this position.

How to Apply

Please submit your resume and relevant experience. Only candidates with prior automotive insurance and CCC experience will be considered.

Pay: $1,000.00 - $1,300.00 per week

Work Location: In person