Automotive Parts Counter Audi

Job Description

Audi of Brooklyn is seeking a knowledgeable and customer focused Auto Parts Counter Associate to join our parts team. This position is ideal for a career driven professional with prior experience in Audi or Volkswagen parts and a strong commitment to delivering an elevated customer experience.
In this role, you will support both retail and internal service operations, working closely with technicians and advisors to ensure accurate parts sourcing and seamless workflow. The position offers a competitive salary structure with commission based incentives and emphasizes collaboration, precision, and team success as we continue to grow our high line dealership. Physical strength and stamina are essential, as the job involves lifting, squatting, and carrying heavy items.

Your Daily Work Schedule:

• Oversees the parts sales process from start to finish.
• Communicates with staff and customers in a friendly and professional manner.
• Converses effectively/efficiently regarding customer parts status
• Reads and understands the parts catalog when looking up and speaking to specific parts.
• Answers phone calls and provides price quotes and other information to customers.
• Reviews body shop estimates to verify the parts ordered are correct, and all pricing is in line with the estimate.
• Provides high level service to both internal and external customers.
• Pulls/fills orders from stock and maintains weekly bin checks to ensure accuracy of stock.
• Handle heavy items, including lifting, squatting, and carrying.
• Assist parts team loading or unloading parts truck.
• Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
• Locate out-of-stock parts from outside sources and submit an emergency order, if necessary.
• Ensures all internal requests for parts are billed on service repair order.
• Receives payment from retail customers or obtains credit authorization.

Qualities we’re looking for:

• Parts Counter person with Audi and VW Dealership experience preferred.
• Eager to improve in a dynamic work environment.
• Ability to read and interpret safety maintenance documents.
• Ability to calculate figures/amounts including discounts, interest, commissions, proportions, %, area, circumference, and volume.
• You have excellent communication, interpersonal, and organizational skills.
• You understand the importance of listening and being empathetic.
• You have strong work-ethic with the ability to work in a fast-paced, results-driven environment.
• You have experience providing outstanding customer service by showcasing expertise, fostering trust, and growing customer satisfaction.
• You have friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
• You are open to constructive feedback to improve your performance and development.
• Flexible with work scheduling and availability to work weekends and holidays.

The job descriptions and responsibilities above will be required but not limited to any other job-related duties assigned by their supervisor. In a retail automotive dealership, nothing is more important than a satisfied customer. Come grow with us!

We are an equal-opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Company Description

The Empire Automotive Group provides exceptional opportunities for any individual seeking to advance in the retail automotive industry. Empire has numerous operations throughout Nassau, Suffolk, Queens, Brooklyn, Westchester and New Jersey, featuring 18 different franchise brands, both import and domestic. We are the third-fastest growing privately owned automotive group in the U.S.

At the Empire Automotive Group, we are passionate about shaping the future of mobility. We go beyond selling and servicing vehicles; we provide unparalleled experiences with knowledge and skills that redefine industry standards. Our commitment to respect, transparency, and integrity forms the foundation of our operation. Not only do we create meaningful customer relationships, but we also nurture strong community connections. As one team, we work to re-imagine the automotive industry, while ensuring that all drivers continue their journey forward. Come grow with us!

Benefits

 401k Plan

 Paid time off (PTO)

 Competitive Pay Plans

 Health Insurance

 Dental Insurance

 Vision Plans

 Promotion from within