Automotive Service Administrative Assistant
- Ensure that customers receive prompt, courteous, and effective service
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Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
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Monitor incoming phone calls to be sure calls are consistently answered by the 2 ring,
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Review service advisor schedules to ensure appointments are set correctly using X-Time,
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Monitor incoming emails to set service appointments or forward to the designated advisor. Expected response time is 20 minutes or less,
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Represent the dealership with pride and enthusiasm,
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Prepare documents for scanning
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Automotive Dealership experience is preferred
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This position will require day/evening and Saturday flexibility
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Intermediate internet and computer skills needed
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Knowledge of administrative and clerical procedures
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Knowledge of customer service principles and practices
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Keyboard skills and proficiency in Word and Excel
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