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Automotive Service Administrative Assistant

  • Ensure that customers receive prompt, courteous, and effective service
  • Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
  • Monitor incoming phone calls to be sure calls are consistently answered by the 2 ring,
  • Review service advisor schedules to ensure appointments are set correctly using X-Time,
  • Monitor incoming emails to set service appointments or forward to the designated advisor. Expected response time is 20 minutes or less,
  • Represent the dealership with pride and enthusiasm,
  • Prepare documents for scanning
  • Automotive Dealership experience is preferred
  • This position will require day/evening and Saturday flexibility
  • Intermediate internet and computer skills needed
  • Knowledge of administrative and clerical procedures
  • Knowledge of customer service principles and practices
  • Keyboard skills and proficiency in Word and Excel

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